Operational Support Specialist

Capitec Client Care; Johannesburg; On-site; ZAR 250 000 - 450 000; Full time

Job summary

An established industry player is seeking energetic, self-motivated individuals to enhance service delivery in the banking sector. This role focuses on supporting business operations through effective systems management, ensuring accuracy in reporting, and minimizing downtime. Ideal candidates will have a solid background in operational environments, particularly with dialler reporting, and possess strong analytical and communication skills. Join a dynamic team dedicated to client satisfaction and personal growth, where your contributions will be valued and recognized. If you're ready to make an impact in the banking industry, this opportunity is for you!

Qualifications

• 3-4 years' experience in an operational environment with dialler reporting.
• Experience with Microsoft Excel and analytical responsibilities.

Responsibilities

• Provide tactical and operational systems support to ensure stability.
• Monitor and report to optimize departmental performance.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Interpersonal & Relationship management Skills

Numerical Reasoning skills

Planning, organising and coordination skills

Problem solving skills

Reporting Skills

Education

Grade 12 National Certificate / Vocational

Relevant tertiary qualification in Information Technology or Business Management

Tools

Dialler software

Cloud service knowledge on platforms such as AWS connect and Salesforce

Job description

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Date: 23 Apr 2025

Location: Johannesburg, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above, finalize your application by clicking apply below.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership.

To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities, as well as employee benefits and savings.

We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

To play a critical role in enabling the performance of teams across Business Support, providing tactical and operational systems support through monitoring and reporting to ensure systems remain stable, reporting is accurate, and to minimize downtime while maximizing and optimizing departmental performance.

Experience

Min:

• 3-4 years' working experience in an operational environment
• 1-2 years' dialler reporting and/or workforce planning
• Experience with utilising Microsoft Excel

Ideally:

• Operational experience and understanding of analytical responsibilities or experience with predictive diallers

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology or Business Management

Knowledge

Min:

• Dialler software, including technical knowledge of business support systems
• The business environment in the context of service providers.
• Client Engagement and Support policies and procedures

Ideally:

• Understanding of Capitec Bank's internal environment and processes
• Retail Credit Industry
• National Credit Act (NCA)
• Regulations relating to predictive diallers
• Contact centre software tools
• Technical knowledge of telecom hardware
• Cloud service knowledge on platforms such as AWS connect and Salesforce
• Relevant Capitec policies

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills
• Problem solving skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »