Operational Support Specialist

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership.

To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings.

We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the role

To play a critical role in enabling the performance of teams across Business Support, providing tactical and operational systems support through monitoring and reporting to ensure systems remain stable and reporting is accurate and to minimize downtime and maximize and optimize departmental performance.

Experience

Min:

• 3-4 years' working experience in an operational environment
• 1-2 years' dialler reporting and/or workforce planning
• Experience with utilizing Microsoft Excel

Ideally:

• Operational experience and understanding of analytical responsibilities or experience with predictive diallers

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology or Business Management

Knowledge

Min:

• Dialler software, including technical knowledge of business support systems
• The business environment in the context of service providers.
• Client Engagement and Support policies and procedures

Ideally:

• Understanding of Capitec Bank's internal environment and processes
• National Credit Act (NCA)
• Regulations relating to predictive diallers
• Contact centre software tools
• Technical knowledge of telecom hardware
• Cloud service knowledge on platforms such as AWS connect and Salesforce

Skills

• Analytical Skills
• Attention to Detail
• Communication Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship Management Skills
• Numerical Reasoning Skills
• Planning, Organizing and Coordination Skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06