Operational Specialist

UAS International Trip Support; City of Johannesburg Metropolitan Municipality; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks an HR Operations Specialist to ensure seamless trip support for clients. This role involves managing requests, coordinating with various stakeholders, and ensuring compliance with aviation regulations. The ideal candidate will have hands-on experience in trip support operations and a strong understanding of international flight coordination. You'll thrive in a fast-paced environment, providing exceptional service and solutions to clients while maintaining accurate records. This position requires relocation to Dubai, with support provided for a smooth transition. Join a dynamic team and make a significant impact in the aviation industry!

Qualifications

• 3+ years in Trip Support Operations within business aviation.
• Experience in coordinating international flight operations.
• Strong understanding of aviation regulations and compliance.

Responsibilities

• Manage client requests and prepare trip files efficiently.
• Liaise with vendors for permits, slots, and ground handling.
• Provide flight watch and status updates to clients.

Skills

Trip Support Operations

International Flight Operations Coordination

Aviation Regulations Knowledge

Communication Skills

Problem Solving

Detail-oriented

Tools

Aviation Support Software

CRM/ops Platforms

Job description

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Direct message the job poster from UAS International Trip Support

HR Operations Specialist @ UAS | Recruitment, Licensed Psychometrician

To provide a first line operational service to UAS clients and aircraft operators, managing the initial requests, follow-up and delivery of all the services needed to ensure successful operations and secure a clients’ return business.

Job responsibilities:

• Receive and acknowledge new requests; and prepare new trip files ensuring necessary information has been received.

• Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software.

• Prepare and transmit permit, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your clients operation.

• Ensure that agents and vendors selected are correct for the tasks for required and in line with company policies.

• Prepare and provide detailed handovers for the next shift, as coordinated by the SOM/QCM/SOS.

• Provide careful flight watch of every client operation. The tracking of flights on a live basis is as important as getting the planning stage correct.

• Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services.

• Provide a clear and comprehensive final Flight Briefing document to the client, in liaison with Flight Planning when applicable.

• At all times, carefully and efficiently plan and process client requests in accordance with statutory requirements and company policy as defined in the SOP Manual and associated guidance material. Accounts rely on clear and concise flight records in order to correctly bill the client.

• Coordinating with CAAs, Agents, Handlers, FBOs and associated third party vendors to follow up specific requests, ensuring attention to detail throughout the process.

• Communicate clearly, politely, and promptly with all internal and external stakeholders involved in the overall process.

• Use company systems and references at all times, so as to capture latest information and maximize efficiency.

• Answer all inquiries from clients relating to operational feasibility requirements.

• Support clients, offer them alternatives when their requests cannot be facilitated. Exhaust all options in meeting a client’s expectations.

Skills and Qualifications:

• Minimum of 3 years of hands-on experience in Trip Support Operations within the business aviation.

• Proven track record in coordinating international flight operations, including permits, slots, PPRs, ground handling, and fuel arrangements across multiple regions.

• Strong understanding of international aviation regulations, statutory requirements, and compliance standards related to overflight/landing permits and airport operations.

• Familiarity with coordination protocols with CAAs, FBOs, agents, and third-party vendors, ensuring seamless communication and service delivery.

• Skilled in using aviation support software and internal CRM/ops platforms to document and process trip data efficiently.

• Good communication and interpersonal skills, with the ability to handle high-pressure situations, problem-solve in real time, and provide client-centric solutions.

• Detail-oriented and organized with a demonstrated ability to multi-task across multiple time zones and shifts.

• Committed to maintaining accurate flight records and ensuring clear handovers to support internal billing and shift continuity.

• This position requires relocation to Dubai. Support and guidance will be provided to facilitate the transition for the selected candidate.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Airlines and Aviation and Aviation and Aerospace Component Manufacturing

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