Operational Risk Manager

Frogg Recruitment; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A prominent recruitment agency is seeking an Operational Risk Manager in Cape Town. Your role involves overseeing operational risk processes, conducting assessments and strengthening controls. The ideal candidate will have a Bachelor’s degree and 5–8 years of experience in operational risk or related fields. This position offers an opportunity to make a significant impact within the business by enhancing risk practices and ensuring compliance with regulations.

Qualifications

• 5–8 years’ experience in operational risk or related roles.
• Demonstrable experience in operational risk assessments and loss event management.
• Strong knowledge of business continuity planning (BCP).

Responsibilities

• Maintain and evolve the operational risk framework aligned with risk appetite.
• Conduct operational risk assessments and effectiveness reviews.
• Lead incident and loss event investigations.

Skills

Operational risk assessment

Loss event management

Root-cause analysis

Control testing

Education

Bachelor’s degree in Commerce, Finance, Engineering, Risk Management or related discipline

Job description

Operational Risk Manager required in Cape Town.

Our client in Century City seeks an Operational Risk Manager to identify, assess and mitigate operational risks across the business by owning operational risk processes (loss/event management, control testing, KRIs, BCP and third‑party risk), strengthening controls and enabling resilient operations.

Minimum Requirements

• Bachelor’s degree in Commerce, Finance, Engineering, Risk Management or related discipline; postgrad or professional qualifications advantageous


• 5–8 years’ experience in operational risk, risk management, control, internal audit, or process improvement roles (banking, financial services, asset management, or large corporates)


• Demonstrable experience in operational risk assessments, loss event management, BCP and vendor/third‑party risk

Duties and Responsibilities:

• Maintain and evolve the operational risk framework, policies and standards to align with enterprise risk appetite and regulatory expectations


• Conduct operational risk assessments, process risk mapping and control effectiveness reviews across business units


• Lead incident and loss event investigations, root‑cause analysis and remediation tracking; report trends and loss drivers to senior management


• Define, monitor and report key risk indicators (KRIs); escalate threshold breaches and emerging operational risk issues


• Manage third‑party/vendor risk assessments and oversight, including due diligence, contract risk clauses and performance monitoring


• Own business continuity planning (BCP) and crisis response exercises, ensuring recovery plans are tested and maintained


• Plan and execute control testing and risk assurance activities; coordinate with Internal Audit and Compliance on remediation actions


• Provide challenge and input on change initiatives, process redesign and system implementations to ensure operational risk is identified and mitigated


• Prepare regular operational risk reporting and actionable insights for the risk committee, executive team and business leaders


• Drive risk awareness and embed operational risk practices through training, guidance and stakeholder engagement


• Support regulatory engagements and ensure compliance with relevant operational risk related regulations and guidance