Operation Manager - Debt Collection

KFML Holdings (PTY) Ltd; Gqeberha; On-site; ZAR 420,000 - 620,000; Full time

Job summary

KFML Holdings (PTY) Ltd is seeking an Operations Manager to oversee the day-to-day performance of our debt collection business. You will ensure collections are effective, compliant, scalable and aligned with strategic objectives.

The role focuses on optimising people, processes, and systems while upholding ethical and regulatory standards to maximise recoveries and sustain trust with clients and regulators.

Job description

The Operations Manager is responsible for overseeing the day-to-day operational performance of the debt collection business, ensuring collections are effective, compliant, scalable, and aligned with strategic objectives. This role focuses on optimising people, processes, systems, and compliance to maximise recoveries while maintaining ethical and regulatory standards.

At our company, we live by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We believe in fostering creativity and developing forward-thinking solutions to drive excellence. Our collaborative approach brings together diverse perspectives to achieve shared goals, while accountability ensures that we take ownership of our actions to build trust and credibility. We hold respect at the core of our interactions, valuing each individual’s contributions and treating everyone with dignity. Lastly, empathy guides us to understand and support others, creating a compassionate and inclusive environment where everyone can thrive.