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A leading company in Johannesburg is seeking an individual to provide operational and administrative support for the Austell Operating System. The role involves assisting with system administration, user support, and ensuring compliance and data integrity. Candidates should possess a related tertiary qualification and exhibit strong problem-solving skills, attention to detail, and proficiency in Microsoft Office.
To provide operational and administrative support for the effective running of the Austell Operating System (AOS). The role ensures efficient execution of day-to-day system-related tasks, offers troubleshooting assistance to users, manages system-related data, and ensures the accuracy and integrity of system information for reporting and operational efficiency.
Key Performance Areas (Core, essential responsibilities – outputs of the position)
1. System Administration & Support
o Assist with routine updates and data entry within the Austell Operating System.
2. Documentation & Record Management
o Maintain user queries and resolutions.
o Ensure that system procedures, user guides, and FAQs are consistently updated for ease of use and training.
3. User Support & Training
o Assist with onboarding new users and provide basic training on system navigation and functionality.
4. Compliance & System Security
o Ensure structure and process alignment across all departments
5. Support the rollout and structure of the Operating System
o Maintain system templates, trackers, reports and dashboards
o Organize and coordinate structured meetings and follow-ups
o Help teams stay compliant with the Austell Operating System expectations.
o Troubleshoot, improve, and drive consistency in how work is tracked and executed.
EDUCATION
EXPERIENCE .
SKILLS / PHYSICAL COMPETENCIES
BEHAVIOURAL QUALITIES
Collaboration : Refers to formal and informal relationships.
General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)