Onsite Support Technician

RSAWEB; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Discovery Medical Aid

Medical Insurance

Retirement Annuity

Discounted Internet Connectivity

Barista coffee

Breakfasts and snacks

Wellness Programme

Job summary

RSAWEB, established in 2001 in South Africa, seeks an on-site support technician to assist Consumer and Business customers with WiFi and Fibre.

The role involves configuring and troubleshooting services on customer sites, documenting activities, and coordinating with our team. A minimum Grade 12 and 3 years' onsite experience are required; A+/N+ beneficial. We offer wellness programs and connectivity perks.

Qualifications

• Minimum 3 years' onsite support for Wifi and/or Fibre.
• 1 year of telephonic technical support.
• A+ and N+ certifications are beneficial.
• Basic knowledge of network infrastructure.

Responsibilities

• On-site support for Consumer and Business Customers.
• Configure and troubleshoot WiFi and Fibre products and services at customer site.
• Provide on-site liaison between RSAWEB and the Customer.
• Documenting and reporting of support activities conducted.
• Responsible for the electrical and hand tool inventory to be used for onsite support.
• Company Vehicle – maintenance and repairing, updating of Logbook, arranging collections and deliveries.
• Assisting with general office maintenance and support tasks as required.
• And any other reasonable task.

Skills

On-site support

WiFi support

Fibre services

Telephonic support

Documentation

Education

Grade 12 or equivalent

Job description

Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google – the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

Our Products and Services:

• Fibre-to-the-Home (FTTH)
• Fibre-to-the-Business (FTTB)
• Enterprise connectivity
• Mobile connectivity and data management
• Cloud infrastructure and more!

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values:

• We Build Trust and Ownership
• We Innovate Feverishly
• We Go the Extra Mile
• We Believe in Humility
• We Communicate Openly & Honestly
• We Make it Fun
• We Teach, Grow & Learn
• We Do More, With Less

Where will the successful candidate fit in?

The successful candidate will be required to assist with on-site support for Consumer and Business customers.

Job Duties:

• On-site support for Consumer and Business Customers where required.
• Configure and troubleshoot WiFi and Fibre related products and services at customer site.
• Providing on-site support and being the liaison between RSAWEB & the Customer.
• Documenting and reporting of support activities conducted.
• Responsible for the electrical and hand tool inventory to be used for onsite support.
• Company Vehicle – maintenance and repairing, updating of Logbook, arranging collections and deliveries.
• Assisting with general office maintenance and support tasks as required.
• And any other reasonable task.

Requirements

• Completed grade 12 or equivalent.
• A minimum of 3 years' experience in a similar role providing onsite support for Wifi and/or Fibre services.
• 1 year providing telephonic technical support.
• A+ and N+ certifications are beneficial.
• Basic network infrastructure implementation.
• Organised, punctual and professional.
• Problem solving skills, hard-worker, self-driven and motivated.
• Discovery Medical Aid contribution
• Medical Insurance contribution
• Retirement Annuity contribution
• Discounted Internet Connectivity
• Free Barista prepared coffee, breakfasts and snacks.
• Employee Wellness Programme (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.