Onsite Support Technician

Globevest Group; Kempton Park; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading company in the Information Technology sector is seeking an Onsite Support Technician to provide exceptional support to clients in Kempton Park. The ideal candidate will have extensive product knowledge and a strong customer service focus, ensuring client satisfaction and adherence to service level agreements. This permanent position requires a proactive approach to problem-solving and effective communication skills.

Qualifications

• 5 years working experience in a similar environment.
• Ability to learn and update IT knowledge.

Responsibilities

• Provide telephone, face to face and online support to clients.
• Client liaison and communication to assist and resolve IT system requirements.

Skills

Communication

Attention to detail

Customer service

Education

Grade 12

A+; N+ – MCP or MCSE or IT Diploma

Job description

Position: Onsite Support Technician

Salary: Market related

Location: Kempton Park

Job type: Permanent

Industry: Information Technology

Reference Number: CWR.IS.OST.16052025

COMPANY DESCRIPTION:

Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician to join their team. This position will be based in Kempton Park.

JOB DESCRIPTION:

• To support ESSN – Enterprise software, servers, storage and networking products to existing and potential clients.
• To support SLA’s to existing and potential clients.

MAIN DUTIES & RESPONSIBILITIES:

• Provide telephone, face to face and online support to the client
• Client liaison and communication to assist and resolve the clients IT system requirements within the agreed SLA’s
• Provide customer service and manage accounts to retain a long term business partnership
• You must provide high level of product knowledge to enable you to understand the companies value proposition, product range and service requirements
• Training and certification will be mandatory as prescribed by the company

EDUCATIONAL REQUIREMENTS:

• Grade 12
• A+; N+ – MCP or MCSE or IT Diploma

EXPERIENCE AND SKILLS REQUIRED:

• 5 Years working experience in a similar environment
• Ability to be able to learn and update your IT knowledge
• The ability to communicate effectively at the clients.
• Maintain a corporate image
• Attention to detail
• Ability to understand the client’s needs urgently to achieve optimum service

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:

https://www.careers-page.com/the-globevest-group-2/job/QW766W89

POPIA

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1. We may retain your personal information in our database for future matching.
2. We may contact you when suitable opportunities arise.
3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.