Onsite Support and Installation Technician

Headhunters; Gqeberha; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An IT service company in Gqeberha seeks an Onsite Support and Installation Technician to provide technical support in the hospitality industry. Key responsibilities include resolving hardware issues, installing POS systems, and ensuring client satisfaction during go-lives. The ideal candidate should have at least 1 year of experience in IT hardware support, relevant certifications, and reliable transport.

Qualifications

• Grade 12 / Matric is essential.
• A+ and / or N+ certification or equivalent technical experience.
• Minimum 1 year’s experience in IT hardware support or onsite technical installations.
• POS, retail, or hospitality technology experience preferred.
• Drivers and Own Reliable Transport Essential.

Responsibilities

• Resolve onsite technical issues and hardware faults during installations.
• Install POS terminals, printers, scanners, and other devices.
• Configure BIOS settings and load client software.
• Deliver professional client-facing support during go-lives.
• Complete installation checklists and log work accurately.

Skills

A+ certification

N+ certification

IT hardware support

POS technology experience

Communication skills

Education

Grade 12 / Matric

Tools

Technical tools for installation

Job description

Onsite Support and Installation Technician

Reference 2423914399

Sector Hospitality / Information Technology (IT)

Location Gqeberha

Job Type full_time

Experience 1 to 2 years

Qualifications No education

Package Negotiable

Description

Our client, an IT company servicing the hospitality industry, is currently looking to hire an Onsite Support and Installation Technician based in Port Elizabeth.

Requirements:

• Grade 12 / Matric is essential.
• A+ and / or N+ certification or equivalent technical experience.
• Minimum 1 years’ experience in IT hardware support or onsite technical installations.
• POS, retail, or hospitality technology experience preferred.
• Drivers and Own Reliable Transport Essential.

Responsibilities, but not limited to:

1. Onsite Support and Troubleshooting:

• Resolve onsite technical issues and hardware faults during or after installations.
• Replace or repair faulty POS equipment (e.g., power supplies, printers, terminals).

2. Hardware Installation & Hardware Setup:

• Install POS terminals, printers, cash drawers, scanners, and kitchen display systems.
• Connect all equipment to necessary power, LAN, and networking infrastructure.

3. Onsite Configuration and Testing:

• Configure BIOS settings, network parameters (e.g., static IPs), printer paths, and display settings.
• Load and configure POS client software (under guidance of internal team).

4. Client Liaison and Go-Live Support:

• Deliver professional, client-facing support during go-lives.
• Communicate concerns or risks to internal teams.

5. Documentation and Feedback:

• Complete installation checklists and log work using mobile tools.
• Ensure accurate photos, notes, and client signoffs are captured.

6. General:

• Collect and return hardware stock from office as needed.
• Participate in internal training or technical refreshers.
• Assist during major upgrade or multi-site rollout projects.

Please note that only shortlisted candidates will be contacted. Please consider your application unsuccessful should you not receive a response within two weeks of applying.

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