Onsite IT Support Technician

Maersk Line; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A global logistics company is seeking an Onsite IT Support Technician in Cape Town to provide essential support for IT infrastructure across branches and warehouses. The ideal candidate will have 3–5 years of experience, strong communication skills, and the ability to manage vendor relationships effectively. This role involves troubleshooting, maintaining hardware, and ensuring compliance with company policies. A proactive approach is essential in this dynamic environment.

Qualifications

• 3–5 years of hands-on experience in supporting IT Infrastructure.
• Experience with end-user computing and network equipment.
• Strong communication skills for effective interaction.

Responsibilities

• Provide onsite support for Maersk Branch Offices and warehouses.
• Manage incidents and requests for the Onsite Infrastructure Technology team.
• Support asset lifecycle management for IT equipment.

Skills

IT Infrastructure support

Communication skills

Problem-solving abilities

Vendor management

Tools

Microsoft products

Network devices

Job description

Overview

Job title : Onsite IT Support Technician

Job Location : Western Cape, Cape Town

Deadline : October 12, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries

Responsibilities

• Provide onsite support for Maersk Branch Offices, Contract & Logistics brands' warehouses and their offices
• Manage incidents and requests assigned to the Onsite Infrastructure Technology team
• Directly responsible for activities related to the installation, movement, addition, change, and decommissioning of all IT equipment
• Support asset lifecycle management for desktops, notebooks, OT devices, network devices, and local servers (if any)
• Provide support and advice for Facilities Management and Office Services regarding office and warehouse moves, expansions, and new site setups and planning
• Support hardware and software asset management, tracking, and auditing for both devices connected and not connected to the network
• Ensure compliance with Maersk Policies and global processes and maintain up-to-date Configuration Management Database (CMDB) data for all hardware in scope
• Conduct or coordinate IT training sessions for business & warehouse users as appropriate
• Deploying Network (WAN / WLAN / LAN) in Offices & Warehouses; perform LAN cabling tasks and initial network troubleshooting
• Coordinate with other network supporting teams for troubleshooting local IT infrastructure and network configuration issues
• Provide on-call support for critical incidents outside of normal business hours and respond to IT emergencies and outages
• Respond to emergency situations as part of Business Continuity Plan requirements and Major Incident Management processes
• Support other locations, offices, and warehouses as appropriate and provide geographical service coverage which may involve travel
• Ensure Cyber Security standard processes are followed and enforce Maersk security policies for all services provided
• Deliver immediate IT support to critical warehouse business users in alignment with SLA agreements to minimize operational disruptions
• Provide First Level Support on Warehouse management systems
• Assist the Area IT Lead with the procurement of requested hardware and follow Maersk purchasing procedures
• Act as a local project coordinator for hardware and software upgrades; participate in area cluster and regional consolidation activities and other agreed technical projects
• Manage local IT vendors in the company’s best interest, ensuring compliance with Maersk's policies and guidelines
• Maintain accurate and secure records of local IT hardware and software inventory and conduct regular audits
• Conduct regular site visits to perform precautionary checks on IT equipment and infrastructure
• Ensure the IT and meeting room are kept clean and organized, including cable management and equipment arrangement; provide guidance to staff on maintaining a clean workspace

Who we are looking for

Someone with

• At least 3 – 5 years hands-on experience in supporting IT Infrastructure, preferably within large organizations with a global presence
• Familiarity with onsite Office or warehouse infrastructure, including end-user computing, OT devices, network equipment, and datacenter components
• Experience in interacting with virtual teams and providing remote support to ensure seamless operations across multiple locations
• Proven experience supporting critical business users by addressing various IT requirements with a customer-centric approach
• Strong communication skills—both written and verbal for effective interaction with stakeholders, including vendors and internal teams
• Ability to build and maintain collaborative relationships with peer groups within IT support and external providers
• Ability to coordinate with external vendors for local IT requirements including navigating local regulations and customs to facilitate timely delivery
• Problem-solving abilities, organizational skills, and a proactive approach to managing vendor relationships

Technical Skills

• Exposure and warehouse working experience with hardware for desktops, notebooks, OT devices, network devices, and data centres
• Working knowledge of Microsoft products (Windows 11 OS + O365) and basic troubleshooting
• Working knowledge of collaboration tools like video conferencing and MS Teams events
• Networking basics (network certification preferable – e.g. CCNA, CompTIA A+); able to prepare Network LLD and base configurations for Cisco switches, Aruba Controllers and Cisco or FortiGate Firewalls
• PC hardware, peripheral, network & OT devices troubleshooting skills (including IP printers)
• Working knowledge of basic server and network troubleshooting
• Knowledge of Transport & Logistics Management system and Active Directory
• Understanding of ITIL service delivery concepts (ITIL certified preferred)
• Project coordination experience (PMP/Prince2 is a plus)