Online Sales Support Consultant

InvisionHR; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic online sales company is seeking a candidate for the role focused on managing customer communication through platforms such as Respond.io. Key responsibilities include handling inbound customer queries, issuing quotes, and providing sales support. The ideal candidate should have experience in customer service, familiarity with CRM tools like Respond.io, and strong communication skills. This role offers a collaborative environment and opportunities for growth.

Qualifications

• 1-2 years’ experience in customer service or online sales support.
• Experience with Respond.io or similar chat management platforms.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage all inbound messages via WhatsApp and other platforms.
• Create and send quotes and invoices based on conversations.
• Respond to clients and assist with post-sale follow-up.

Skills

Customer service experience

Experience with Respond.io or similar CRM

Excellent written and verbal communication

Strong MS Office / Google Workspace knowledge

Tech-savvy

Tools

Respond.io

Takealot

Amazon

Job description

Summary

This role is responsible for managing inbound customer communication primarily through Respond.io, including WhatsApp Business, web chat, and social channels. The role involves direct customer service, order quoting, sales follow-ups, and maintaining strong digital communication standards. Occasional support will also be provided to the Takealot and Amazon sales platforms, ensuring flexibility and teamwork across the Online Sales Department.

Reports to

Sales Supervisor (Online)

Location

Stikland, Cape Town

Schedule

Monday – Friday, 08:00–16:30

Salary

Market related and commensurate with experience

Responsibilities

Customer Communication – Respond.io

• Manage all inbound messages via WhatsApp, website chat, and social platforms using Respond.io.
• Respond to clients professionally, efficiently, and in alignment with the company’s brand voice.
• Issue quotes, images, product links, voice notes, and invoices directly through chat when required.
• Follow up with clients who have not completed their purchases.
• Record and tag all interactions accurately for reporting purposes.
• Escalate complex or unresolved queries to relevant departments.
• Ensure no chat or customer lead is left unattended.

Sales Support – General

• Create and send quotes and invoices based on Respond.io conversations.
• Organize delivery or courier once sales are confirmed.
• Provide tracking details, tax invoices, and post-sale confirmations.
• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Assist the Online Sales Supervisor with sales data, follow-up lists, or sales reports.

Platform Support – Takealot & Amazon (Occasional)

• Assist with basic Takealot and Amazon operations when required.
• Help with stock listings, order processing, and return coordination during peak or leave periods.
• Monitor and assist with support tickets on these platforms when delegated.

Administration & Team Support

• Respond to sales leads via email, phone, WhatsApp, and Respond.io professionally.
• Log all orders and quotes accurately.
• Assist team members with admin or sales overflow when required.
• Participate in team meetings, updates, and training sessions.
• Maintain clear records and accurate documentation of all customer interactions.

Requirements

• At least 1–2 years’ experience in customer service or online sales support.
• Experience with Respond.io or similar CRM / chat management platforms.
• Exposure to Takealot, Amazon, or e-commerce backends is advantageous.
• Excellent written and verbal communication skills.
• Strong working knowledge of MS Office / Google Workspace.
• Knowledge of catering / hospitality equipment is a plus but not essential.

Competencies

• Friendly, engaging, and professional communication style.
• Strong attention to detail and follow-through.
• Highly organised and self-motivated.
• Comfortable with fast-paced digital customer interactions.
• Calm under pressure and solution-focused.
• Tech-savvy with a willingness to learn new systems.
• Collaborative and team-oriented mindset.

If you meet the above requirements and are eager to be part of a dynamic online sales team, we invite you to apply.