Online Order Support VA (Brand Concierge)

TalentPop App; Durban; Remote; ZAR 50,000 - 200,000; Full time

Job summary

TalentPop App is seeking an Online Order Support VA for their Brand Concierge team. This full-time remote position involves enhancing customer experience through personal interactions, solving issues, and documenting feedback. Ideal candidates are detail-oriented with at least a year of related experience, possessing strong communication skills and a proactive approach.

Benefits

Performance-based raises and bonuses

Paid time off and HMO health coverage

Fully remote work option

Collaborative team culture

Opportunities for skill growth

Qualifications

• 1+ year of experience in customer support, VA roles, or e-commerce.
• Familiarity with Shopify, Zendesk, or Gorgias is a bonus.
• Strong organization and a reliable internet connection.

Responsibilities

• Chatting with customers via phone, email, live chat, or SMS.
• Providing personalized support and following up on orders.
• Documenting common questions and sharing insights with the team.

Skills

Clear written and verbal communication

Customer service

Attention to detail

Time management

Problem-solving

Tools

Shopify

Zendesk

Gorgias

Job description

Now Hiring: Online Order Support VA (Brand Concierge)

Work From Home | Full-Time | Customer Experience-Focused

Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team.

This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on!

What You’ll Be Doing

• Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions
• Providing support that feels human — reflecting each brand’s voice and values with care
• Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions
• Keeping things documented — from common questions to key feedback
• Sharing helpful insights with the team to improve the overall customer journey
  
  

You’re a Great Fit If You Have

• 1+ year of experience in customer support, VA roles, or e-commerce
• Clear, friendly written and verbal communication
• Familiarity with Shopify, Zendesk, or Gorgias (bonus points!)
• A calm and proactive approach when solving customer issues
• A reliable internet connection and a quiet home workspace
• Strong organization, attention to detail, and time management
  
  

What We Offer

• Performance-based raises and bonuses
• Paid time off and HMO health coverage
• Fully remote — work from anywhere you feel productive
• A friendly, collaborative team culture
• Opportunities to grow and level up your skills
  
  

To apply, include the application code BCS so we can fast-track your application!

If you’re ready to make every customer interaction count — we’d love to have you on the team.