Online Cellular Sales Consultant

iStore; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading technology retail store in Gauteng, Johannesburg seeks an Online Cellular Sales Consultant to provide exceptional customer service and drive online sales. The ideal candidate has a minimum of 2 years in retail sales and 1 year in the Cellular Industry. Responsibilities include stock management, compliance tasks, and achieving sales targets. This dynamic role requires strong communication skills and a customer-focused approach.

Qualifications

• Minimum 2 years in a retail sales role.
• Minimum 1 year Cellular Industry Experience.

Responsibilities

• Deliver exceptional customer service through online channels.
• Meet and exceed sales targets.
• Oversee stock allocation and manage returns.
• Submit daily compliance documents and handle customer documents securely.
• Maintain operational administrative systems.

Skills

Customer Experience Orientation

Excellent Communication Skills (written & verbal)

Attention to detail

Analysis / Problem Solving

Team Player

Education

Matric (Required)

Tertiary qualification (Advantageous)

Job description

Job Title: Online Cellular Sales Consultant

Job Location: Gauteng, Johannesburg

Deadline: August 25, 2025

About the Role:

Are you a dynamic and enthusiastic individual with a passion for technology and sales? Join our team at Apple iStore, South Africa, as an Online Cellular Sales Consultant. In this role, you will engage with customers, provide exceptional service, and drive sales through our online platforms. Your focus will be on meeting customer needs, achieving sales targets, and ensuring a seamless online shopping experience.

Key Responsibilities:

• Customer Service: Deliver exceptional customer service through online channels, actively engage with customers to address inquiries and resolve concerns, and handle customer complaints effectively.
• Sales Performance: Meet and exceed sales targets, convert inquiries into sales, manage customer quotes, recommend additional products, and adhere to sales protocols.
• Stock Management: Oversee stock allocation, manage returns and repairs, ensure accurate stock records, and follow company policies.
• Compliance: Submit daily compliance documents, provide information for checks, identify risks or fraud, and handle customer documents securely.
• Team Administration: Maintain operational administrative systems, update case statuses, meet deadlines, participate in team meetings, and share insights.

Requirements:

• Matric (Required)
• Tertiary qualification (Advantageous)
• Minimum 2 years in a retail sales role
• Minimum 1 year Cellular Industry Experience

Key Competencies:

• Customer Experience Orientation
• Analysis / Problem Solving
• Team Player
• Excellent Communication Skills (written & verbal)
• Attention to detail
• Procedural adherence and follow through
• Experience in Sales / Retail / Business Development jobs