Onboarding & Training Specialist

Growth Troops; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic tech company in Cape Town is seeking an Onboarding & Training Specialist to help new customers effectively use their platform. You will lead training sessions, create guides, and ensure smooth onboarding experiences for clients. The ideal candidate has experience in customer success and is comfortable explaining technical workflows. This role offers the opportunity to work with enterprise-level marketing teams and develop valuable skills in AI-driven tools.

Benefits

Opportunity for career growth

Access to workflow automation skills

Engagement with enterprise-level teams

Qualifications

• Experience in customer success, onboarding, or training.
• Confidence in client-facing environments.
• Knowledge of marketing processes, SEO, or content creation is a plus.

Responsibilities

• Lead customer onboarding and training sessions.
• Run workshops and learning cohorts for clients.
• Create guides and playbooks for customer adoption.
• Collaborate with marketing teams for growth.
• Translate technical processes for non-technical users.

Skills

Customer success expertise

Strong communication skills

Teaching ability

Technical workflow explanation

Hands-on with SQL

Hands-on with Python

Job description

Onboarding & Training Specialist

About the Role

We’re looking for an Onboarding & Training Specialist to help new customers get started and feel confident using our platform. You’ll run training sessions, guide clients through onboarding, and make sure they understand how to get the most value from the product.

This role is perfect for someone who enjoys teaching, has strong communication skills, and is comfortable working with both technical workflows and marketing teams.

What You’ll Do

• Lead customer onboarding and training sessions (1:1 and group).

• Run workshops and learning cohorts to help clients master the platform.

• Create simple guides and playbooks to support customer adoption.

• Work closely with marketing teams to ensure smooth setup and growth.

• Translate technical processes into clear, easy-to-follow steps for non-technical users.

What We’re Looking For

• Experience in customer success, onboarding, training, or marketing operations.

• Strong communication skills and confidence in client-facing environments.

• Comfortable explaining technical workflows in simple terms.

• Hands-on with SQL and Python (required).

• Understanding of marketing processes, SEO, or content creation is a plus.

• Someone who enjoys teaching, enabling, and helping others succeed.

Why You’ll Love This Role

• Work directly with enterprise-level marketing teams.

• Build valuable skills in workflow automation and AI-driven tools.

• Be part of a fast-growing company with lots of opportunity to grow.

• Play a key role in helping customers succeed from day one.