Onboarding Specialist - Partner Success

The Legends Agency; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading SaaS provider in Cape Town seeks energetic Onboarding Specialists to support the German market. You will guide new salon partners in using the platform, ensuring successful digitisation of their businesses. Ideal candidates have 2+ years in account management, are fluent in German, and adept with software tools. Join a dynamic team transforming the beauty and wellness industry with a focus on growth and collaboration.

Qualifications

• 2+ years in Account Management, Partner Activation, or Onboarding.
• Confident hosting video calls and training sessions.
• Adept at identifying issues and providing solutions.

Responsibilities

• Lead virtual training and onboarding sessions with new partners.
• Educate salon teams on digitising their businesses.
• Ensure salons leave the onboarding phase as active users.

Skills

Fluent in German

Communication skills

Problem-solving

Customer-centric

Organised & target-driven

Tools

Salesforce CRM

Slack

Google Docs & Sheets

MS Office Suite

Job description

About the job Onboarding Specialist - Partner Success

Onboarding Specialist - Partner Success
Location: Cape Town Central
Salary: R30,000 - R35,000 per month
Industry: SaaS / Beauty & Wellness Tech

About the Role
We are seeking two energetic, people-focused Onboarding Specialist - Partner Success to join a dynamic Commercial Activation team supporting the German market. In this role, you'll be responsible for delivering an exceptional onboarding journey to new salon and wellness partners, ensuring they experience the full value of our salon software platform.

You'll train, activate, and nurture new clients during their first 12 months, guiding them to successfully digitise their businesses and become confident advocates for the platform.

This role is perfect for someone who's a natural communicator, tech-savvy, thrives in fast-paced environments, and is excited by the opportunity to be part of a team revolutionising the beauty and wellness industry.

Please note: Fluency in German (spoken and written) is required for this role.

What You'll Be Doing
Onboarding & Training: Lead virtual training and onboarding sessions with new partners, helping them adopt and integrate our SaaS tools into their operations.
Partner Engagement: Educate salon teams on digitising their businesses, driving client adoption and usage of our booking software.
Product Coaching: Guide partners through features and best practices, helping them understand how to fully utilise the technology to improve their operations.
Client Retention: Ensure that salons leave the onboarding phase as active, engaged usersminimising churn risk through consistent check-ins and support.
Problem Solving: Identify pain points and blockers early, providing proactive solutions to set the partner up for long-term success.
Cross-functional Collaboration: Work closely with Sales, Marketing, and Product teams to ensure seamless transitions and implement partner feedback.
Performance Monitoring: Track onboarding progress and software adoption using Salesforce, Google Sheets, and internal reporting tools.

What Were Looking For
Experience: 2+ years in Account Management, Partner Activation, or Onboarding, ideally within SaaS, digital platforms, or the beauty tech sector.
Communication Skills: Confident hosting video calls and training sessions, with the ability to explain complex concepts in a simple, engaging way. Must be fluent in German.
Tech Fluency: Comfortable working with Salesforce CRM, Slack, Google Docs & Sheets, and the MS Office Suite.
Problem Solver: Adept at identifying issues and turning feedback into actionable insights to improve the partner experience.
Customer-Centric: Able to adapt your communication style to suit different training needs and build rapport quickly.
Organised & Target-Driven: Proven track record of meeting performance KPIs while juggling multiple clients and onboarding pipelines.
Team Player: Motivated by collective success and able to collaborate across departments.

Nice-to-Haves
Experience in the hair, beauty, wellness, or personal care industry
Background in working with German-speaking clients or international markets
Familiarity with e-commerce platforms or digital transformation tools

Why Join?
Be part of a fast-growing, international team thats transforming how the beauty and wellness industry works
Gain exposure to world-class SaaS tools and partner onboarding systems
Enjoy a collaborative culture that values autonomy, input, and continuous growth