Onboarding Specialist

Direct message the job poster from Pillangó Placements

Tech TA | Marketing | Business Growth | Strategy | 2IC

If you are tech savvy and have experience working with Healthcare Professionals in the CRM and Support space, we might have the perfect new challenge for you.

A thriving and growing HealthTech company is looking for a Consultant to onboard, train, and support new clients of their software. This role focuses on remote / digital or on-site onboarding and supporting clients while identifying opportunities to up-sell, becoming their trusted business champion in the Client Experience (CX) Team.

Duties:

1. Develop strong relationships with your clients
2. Unlock value proposition through high value interactions with your clients, with insights attained through a process of continuous consultation
3. Manage and take full ownership of the allocated client base
4. Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients
5. On-board new clients and ensure yield metrics are met
6. Up-sell VAS or new product features to your current client base
7. Train existing clients on new products or processes through a combination of telephonic and digital channels
8. Ensure churn of your client base is within budgeted targets
9. Maintain detailed records of all client interactions in CRM
10. Collaborate with Sales Consultants to grow your region and maintain its profitability
11. Ensure clients continually experience a "Remarkable CX" infused with digital experiences

Requirements, Qualifications and Experience:

1. Sound understanding of the SA private medical industry as well as medical practices highly advantageous
2. National Senior Certificate (Matric), but tertiary qualification preferred
3. 2+ years in client service in the healthcare and/or information technology sectors
4. 1+ years training clients on software products, up selling, CRM, admin experience

SALARY DISCLAIMER: Bracket of R25k to R28k CTC P / M. The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position.

It is the prerogative of the future employer to offer a candidate any market-related remuneration package in line with the candidate's qualifications, skills and level of experience.

Seniority Level: Associate

Employment Type: Full-time

Job Function: Training and Customer Service

Industries: Health and Human Services and IT System Training and Support