Onboarding Engineer

Jobgether SRL; South Africa; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Stock options

Hybrid role

Career progression

AI-driven innovation

Job summary

Jobgether SRL is seeking an Onboarding Engineer based in South Africa to lead technical customer implementations in a fast-growing SaaS environment.

You will coordinate across Onboarding, Customer Success, and Engineering to ensure scalable, repeatable processes and successful go-lives, driving adoption and long-term growth.

Qualifications

• 3-4 years of technical experience in B2B SaaS onboarding or customer success engineering.
• Hands-on experience with APIs, data integrations, technical configuration, and troubleshooting.
• Strong written and verbal communication skills, able to explain technical concepts to non-technical customers.
• Experience managing customer implementations or onboarding projects end-to-end.
• Familiarity with CRM integrations (Salesforce/HubSpot) is a plus.
• Ability to document processes and maintain clear runbooks and guides.

Responsibilities

• Own the technical setup of customer onboarding: APIs, data mapping, CRM configuration, authentication, and security setup.
• Coordinate full onboarding lifecycle from kickoff to go-live and handoff to Customer Success.
• Diagnose and resolve integration failures, data sync issues, and configuration challenges.
• Develop and maintain onboarding runbooks, guides, and technical documentation.
• Collaborate with Engineering to document bugs and advocate for product improvements.
• Work with Customer Success to ensure smooth transitions post-onboarding.
• Define and monitor onboarding success metrics and blockers.
• Identify onboarding risks and propose mitigation plans.
• Support Onboarding Manager with customer communications on timelines and requirements.
• Mentor future onboarding engineers and establish scalable practices.

Skills

API integrations

Data mapping

Troubleshooting

CRM integrations

Project management

Communication

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Salesforce

HubSpot

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Engineer based in South Africa.

We are seeking an Onboarding Engineer to lead the technical implementation and coordination of customer onboarding in a fast-growing SaaS environment. This role combines hands-on engineering expertise with project management to ensure seamless integrations and successful customer launches. You will work closely with onboarding, customer success, and engineering teams to resolve technical challenges and deliver a consistent customer experience. Your work will directly influence customer retention, product adoption, and long-term growth. You will also help build scalable processes, documentation, and metrics to improve onboarding efficiency. This is an opportunity to shape technical onboarding practices while contributing to an innovative, AI-driven approach to partnership management.

Accountabilities

As an Onboarding Engineer, you will own the technical execution of customer implementations, ensuring that each onboarding progresses smoothly from initial kickoff to go-live and handoff. You will collaborate across teams to resolve issues, improve processes, and establish scalable technical standards.

• Lead the technical setup of customer onboarding, including API integrations, data mapping, CRM configuration, authentication, and security setup.
• Partner with the Onboarding Manager to coordinate the full onboarding lifecycle, from kickoff through go-live and handoff to Customer Success.
• Diagnose and resolve technical issues, including integration failures, data synchronization problems, and configuration challenges.
• Develop and maintain onboarding runbooks, integration guides, technical documentation, and repeatable implementation processes.
• Collaborate with Engineering to elevate product issues, document bugs with clear reproduction steps, and advocate for product improvements that support successful onboarding.
• Coordinate with Customer Success to ensure smooth transitions from onboarding to ongoing customer support.
• Define, monitor, and improve onboarding success metrics, including time to first value, technical blockers, and integration completion rates.
• Identify onboarding risks proactively, communicate potential delays, and recommend solutions to keep projects on track.
• Support the Onboarding Manager in customer communications concerning technical requirements, implementation progress, and timelines.
• Contribute to the growth of the onboarding function by helping establish scalable practices and mentoring future onboarding engineers.

Requirements

The ideal candidate combines strong technical troubleshooting skills with customer-facing implementation experience, excellent organizational abilities, and a collaborative approach. You should be comfortable managing multiple onboarding projects while communicating complex technical concepts clearly to different stakeholders.

• 3-4 years of technical experience in B2B SaaS implementation, customer onboarding, or customer success engineering.
• Hands-on experience with APIs, data integrations, technical configuration, and troubleshooting.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical customers and present implementation plans to leadership.
• Experience managing customer implementations or onboarding projects throughout the full lifecycle, from kickoff to go-live.
• Excellent project management and organizational skills, with the ability to coordinate multiple customer onboardings and maintain close attention to detail.
• Familiarity with CRM integrations, particularly Salesforce or HubSpot, or comparable enterprise tools, is an advantage.
• A consultative mindset, with the ability to understand customer needs, ask thoughtful questions, and proactively recommend solutions.
• A strong commitment to quality, including identifying potential issues early and implementing measures to prevent recurring problems.
• Ability to collaborate effectively and build strong relationships across Sales, Customer Success, and Engineering.
• A bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience demonstrating technical expertise.

Nice to Have

• Experience with Bubble.io, n8n, or other low-code/no-code platforms.
• Familiarity with partnership management or ecosystem tools.
• Experience creating technical documentation, implementation guides, or knowledge bases.
• Knowledge of AWS Lambda or similar serverless architectures.

Benefits

• Competitive salary and benefits package.
• Stock options offering an opportunity to participate in the company's growth.
• The opportunity to directly influence customer onboarding quality, retention, and expansion.
• A hybrid technical and operational role with potential for progression into leadership.
• Close collaboration with experienced onboarding and Customer Success professionals.
• The opportunity to contribute to a high-growth, profitable SaaS business operating at the forefront of AI-driven innovation.