Onboarding Coordinator

TalentPop App; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player in the E-Commerce sector is on the lookout for a detail-oriented Onboarding Coordinator. This role is crucial in enhancing the onboarding experience for new hires, guiding them through essential tasks, and ensuring they are well-prepared for their roles. You will collaborate closely with the Customer Success Manager and other team leads to facilitate a smooth onboarding process. If you have a passion for customer service and a knack for organization, this position offers a chance to make a significant impact in a supportive and dynamic environment.

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Year-end bonus

Performance-based recognition

Growth Opportunities

Supportive Culture

Qualifications

• 1-2 years in Customer Service Onboarding and 3-5 years in BPO Customer Service.
• Proficient in E-Commerce tools and CRM/project management tools.

Responsibilities

• Lead onboarding process for new hires, ensuring they are informed and prepared.
• Collaborate with Customer Success Manager for seamless transitions.

Skills

E-Commerce tools

Gorgias

Shopify

Zendesk

Freshdesk

CRM knowledge

Project management tools

Communication skills

Organizational skills

Self-starter mindset

Tools

HubSpot

Monday.com

Gmail

Slack

Job description

About Us

Join a thriving company at the forefront of the E-Commerce industry, dedicated to empowering diverse brands—from well-established names to emerging stars—by delivering exceptional Customer Service solutions. As we continue to expand, we are seeking a detail-oriented and proactive Onboarding Coordinator to streamline the onboarding process and ensure every new hire feels supported and set up for success.

What You’ll Do

As an Onboarding Coordinator, you will play a pivotal role in our team by:

• Leading the end-to-end onboarding process for new hires, ensuring they are informed, prepared, and aligned with their roles.
• Guiding new hires through onboarding tasks, including live training sessions and necessary paperwork.
• Collaborating with the Customer Success Manager to support onboarding for agents and clients, ensuring seamless transitions.
• Providing progress updates to the Team Lead and Recruitment Manager to keep everyone aligned.
• Assisting with client onboarding tasks when required.

What We’re Looking For

• Experience:
  • 1–2 years in Customer Service Onboarding.
  • 3–5 years in the BPO Customer Service industry.
  • Virtual Assistant experience is a plus.
• Skills:
  • Proficient in E-Commerce tools like Gorgias, Shopify, Zendesk, Re, and Freshdesk (Required).
  • Knowledge of CRM and project management tools such as HubSpot and Monday.com.
  • Strong written and verbal communication skills.
  • Exceptional organizational skills, with a sharp eye for detail.
  • A self-starter mindset with the ability to coach and engage others effectively.
• Technical Requirements:
  • Internet: DSL, Cable, or Fiber connection (20 Mbps minimum).
  • Tools: Proficiency in Gmail and Slack.

What’s in It for You?

• Competitive Pay: $5 USD per hour.
• Benefits: Paid Time Off, Health, and Dental Insurance.
• Flexibility: Permanent, full-time remote setup.
• Bonuses: Year-end bonus and performance-based recognition.
• Growth Opportunities: Be part of one of the fastest-growing startups in E-Commerce.
• Supportive Culture: Work with a high-performing and inspiring team in a collaborative environment.

Why Join Us?

Your contributions will directly shape the success of our company and the brands we serve. This is your opportunity to grow professionally while making a meaningful impact.

How to Apply

1. Copy and paste this link into your browser: bit.ly/tponbsp
2. Use the application code: JAZZHR

Applications submitted via the provided link will only be considered.

Take the next step in your career and join a team where your skills and passion truly matter. Apply now!