Onboarding Admin Assistant

Mayfly Agri (Pty) Ltd; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A legal services firm is seeking an Onboarding Admin Assistant in Cape Town. This role involves managing client onboarding, compliance checks, and providing administrative support while ensuring efficient communication. The ideal candidate will have Grade 12, relevant administrative experience, and strong analytical skills. This position requires working under pressure and UK hours.

Qualifications

• Must have Grade 12; relevant tertiary qualification is advantageous.
• Solid administrative experience, preferably within a law firm.
• Ability to work UK hours.

Responsibilities

• Onboarding clients in line with internal processes.
• Communicating with clients via email and telephone.
• Conducting anti-money laundering checks.

Skills

Analytical skills

Problem-solving skills

Telephone etiquette

Team collaboration

Self-motivation

IT proficiency

Education

Grade 12 qualification

Relevant tertiary qualification

Job description

SUMMARY :

A full-service law firm offering legal advice to UK and international businesses as well as individuals and families is seeking an Onboarding Admin Assistant to be responsible for client onboarding, file management, compliance checks, and administrative support while ensuring efficient communication and adherence to internal and external regulations.

POSITION INFO :

Minimum requirements for the role :

• Must have Grade 12, a relevant tertiary qualification is advantageous
• Solid administrative experience, preferably within a law firm environment
• Strong analytical and problem-solving skills
• Excellent telephone etiquette with a clear, friendly, and professional communication style
• Ability to work under pressure and meet tight deadlines while maintaining high-quality client service
• Effective team player with strong collaboration skills
• Self-motivated with the ability to work independently and take initiative
• Must have proficient IT skills
• Must be able to work UK hours

The successful candidate will be responsible for :

Carrying out file opening for the Department.

Onboarding clients in line with internal processes, ensuring relevant paperwork is being completed in a timely manner.

Communicating with clients via email and telephone, including answering calls from clients and transferring them to the relevant fee earner and support staff where required.

Conducting anti-money laundering checks.

Undertaking visual identification verification checks.

Adhering to internal and external compliance requirements.

Maintaining accurate records and performing data entry on internal and external systems.

Liaising with external providers such as the Land Registry on matters where required.

Identifying and suggesting areas for improvement, such as efficiencies to be made to existing processes.

Providing administrative support to the Department where required.

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates