On-Site Trainer | Customer Care

Why ClearSource?

ClearSource is a global BPO with a core purpose of "Making Lives Better" - the lives of our employees, our clients, and their customers.

We are passionate about our Core Values which go to the heart of what we do every day!

1. Customer First – We share an intense passion for creating an exceptional customer experience.
2. Personal Accountability – Commit to do the right thing and do it.
3. Humble Courage – Be brave enough to seek, deliver, and accept feedback.
4. Hungry – Do your best every day to make great things happen.
5. Happy & Healthy – Choose well, live well.

Do these values resonate with you? Do you strive to provide an exceptional, authentic customer experience every day? If the answer is yes, ClearSource is looking for a dynamic and passionate Trainer to join our Learning and Development Team.

In this role, you will be responsible for training and developing our Customer Care Specialists, ensuring they have the knowledge, skills, and confidence to deliver exceptional customer experiences.

You'll play a crucial role in building a strong foundation for new hires. If you have a passion for teaching, motivating others, and creating engaging learning experiences, this is your opportunity to make a difference and shape the future of customer support at ClearSource!

What will you do as a Trainer?

1. Training Delivery and Evaluation
   Conduct both New Hire training and Continuation training on products, policies, processes, and systems.
   Evaluate trainee progress during and after training.
   Administer periodic assessments and satisfaction surveys.
2. Needs Analysis and Strategy Development
   Identify skill gaps and track trainee progress.
   Develop and implement strategies to ensure trainees meet client expectations.
3. Performance Monitoring and Reporting
   Monitor trainee performance and ensure they meet or exceed required standards before certification.
   Keep track of training activities, identify problems, and communicate with Operations any opportunities.
   Compile and report trainee data, attendance, and performance summaries to Operations and the client.
4. Coordination and Communication
   Coordinate with HR, Finance, Admin, IT, QA, and Ops to address trainee concerns.
5. Material Preparation and Logistics
   Ensure training materials are prepared and available.
   Arrange training supplies and room reservations as needed.
6. Continuous Improvement and Updates
   Stay updated on department and program issues by attending meetings and calibration sessions.
   Participate in production activities to maintain expertise.
7. Discipline and Grievance Management
   Manage trainee discipline and handle grievances.
8. Core Values and Participation
   Exemplify the ClearSource core values in every interaction.

What ClearSource Needs from You?

1. High school diploma (or equivalent).
2. 2+ years of experience in a call center environment, preferably in a Training or Supervisory role.
3. Strong English communication skills (B2+ or higher).
4. Excellent verbal and written communication skills.
5. Proficiency in call center software and systems, as well as basic computer skills.
6. Strong interpersonal skills to build rapport with trainees and handle diverse groups.
7. Ability to identify issues and implement corrective actions during training.
8. Flexibility to adapt training methods to different learning styles and needs.
9. Strong organizational skills to manage training schedules, materials, and logistics.

What We Offer

ClearSource offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.

We have an inclusive culture that values diversity and the contributions our employees make to ClearSource's success. Join our team and see why ClearSource is an employer of choice.