On Site Service Technician - Level II

Cummins Inc.; Noord-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global power solutions leader seeks an On Site Service Technician - Level II in Gamagara, Northern Cape. The role involves delivering reliable repairs, enhancing customer satisfaction, and ensuring operational readiness. Candidates should have a matric certificate and strong diagnostic skills. Experience in diesel mechanics or engine technology is preferred. Competitive compensation aligned with local agreements is offered.

Qualifications

• Basic level field service work experience.
• Intermediate level knowledge of power generation or engine products.
• High Voltage / Low Voltage experience optional.

Responsibilities

• Ensure Cummins products are running efficiently by performing repairs.
• Engage with customers to cultivate trust and long-term relationships.
• Provide coaching on preventative maintenance to customer teams.
• Maintain compliance with Health, Safety & Environmental policies.

Skills

Strong Diagnostic and Troubleshooting Skills

Proficiency with Electronic Service Tools

Understanding of Engine and System Interactions

Customer service experience

Education

Matric certificate

Apprentice Certified Power Generation or Engine Technician

Vocational diploma from relevant technical institution

Diesel mechanic trade test or Millwright trade test

Current relevant electrical certification

Locally valid driving permit

Job description

Overview

We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Service Operations Department in Gamagara, Northern Cape, South Africa.

In this role, you will make an impact in the following ways :

• Deliver Reliable Repairs: YoulI ensure Cummins products are up and running by diagnosing and completing less complex repairs efficiently, minimizing downtime for the customer.
• Enhance Customer Satisfaction: By engaging with customers professionally and courteously, youll build trust and strengthen long-term relationships, becoming a dependable point of contact.
• Empower Customer Teams: Through coaching on preventative maintenance and basic repairs, youll upskill customer employees, helping them maintain equipment more effectively.
• Ensure Operational Readiness: Your attention to detail in preparing tools and parts will streamline repair processes, ensuring timely and accurate service delivery.
• Support Escalation Efficiency: By identifying and escalating complex issues promptly, youll contribute to faster resolutions and reduce potential disruptions.
• Maintain Compliance and Safety: Your adherence to Health, Safety & Environmental policies will help create a safe work environment and ensure regulatory compliance.
• Drive Continuous Improvement: Completing training aligned with business needs will keep your skills sharp and ensure youre always ready to meet evolving technical challenges.
• Contribute to Quality and Accountability: Accurate documentation of service activities supports warranty claims, quality assurance, and operational transparency.

Responsibilities

• To be successful in this role you will need the following :
• Strong Diagnostic and Troubleshooting Skills: You must be able to translate customer complaints into actionable diagnostic plans, use electronic tools and guided workflows, and validate repairs by replicating issues and confirming resolution.
• Proficiency with Electronic Service Tools: Knowing how to select, operate, and interpret results from Cummins suite of diagnostic hardware and software tools is essential for accurate and efficient service.
• Understanding of Engine and System Interactions: Youll need to analyze how various mechanical and electrical systems interact (fuel, cooling, aftertreatment), using service manuals and measurement tools to pinpoint issues and perform quality repairs.
• Attention to Detail in Documentation and Escalation: Accurate service documentation and knowing when and how to escalate unresolved issues ensures smooth workflow, proper billing, and a strong service history for each unit.

Qualifications

• Education / Experience :
• Matric certificate
• Apprentice Certified Power Generation or Engine Technician (Preferred)
• Vocational diploma from relevant technical institution / Minimum of full completed N2
• Diesel mechanic trade test or Millwright trade test
• Current relevant electrical certification (optional)
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and / or experience with power generation or engine products
• High Voltage / Low Voltage experience (optional)
• Customer service experience
• This position may require licensing for compliance with export controls or sanctions regulations.
• The compensation for this role is aligned with a local bargained or unionized agreement