On-site Representative - PBH

AJ Walter Aviation; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated On-Site Representative to manage customer orders and enhance service delivery. In this pivotal role, you'll be the first point of contact for valued customers, ensuring their needs are met through effective order management and logistics oversight. You'll leverage your aviation supply chain experience to negotiate procurement and resolve issues, all while fostering strong customer relationships. Join a company that values diversity and success based on merit, and contribute to a culture that celebrates achievement and excellence in service.

Qualifications

• Experience in aviation supply chain or customer service is essential.
• Strong negotiation and problem-solving skills are required.

Responsibilities

• Manage customer orders and ensure timely delivery.
• Act as the primary customer interface for queries and escalations.
• Oversee exchange orders and warranty processes.

Skills

Aviation Supply Chain Experience

Inventory Management

Customer Service

Negotiation Skills

Problem-Solving Skills

Commercial Awareness

Job description

At AJW, delivering world-class service is at the heart of everything we do. We’re looking for a dedicated On-Site Representative – PBH to be the first point of contact for one of our valued customers. Based at their location, you’ll play a key role in managing and processing customer orders while ensuring we meet and exceed our contracted service level commitments.

What you’ll be doing :

1. Customer Requirements & Order Management
   • Conduct Quantum Interrogation, market research, and IPC validation to support procurement.
   • Perform technical and alternate PN research to identify suitable alternatives.
   • Assess customer payment viability and negotiate cost-effective procurement.
   • Manage end-to-end order processing, ensuring accuracy and on-time delivery.
2. Logistics, Exchange & Warranty Management
   • Oversee exchange orders, resolving quarantine and traceability issues.
   • Manage core identification, off-core returns, and warranty (RMA) processes.
   • Handle credit note and invoice queries, ensuring timely resolution.
3. Customer Service & Relationship Management
   • Act as the primary customer interface, handling queries and escalations.
   • Coordinate contract reviews and track performance against service levels.
   • Maintain customer procedure sheets and drive process improvements.
   • Respond to urgent / AOG demands and identify additional service opportunities.

What you will bring :

• Experience in aviation supply chain, inventory management or customer service
• Strong negotiation, problem-solving, and commercial awareness
• Ability to manage urgent / AOG demands and build strong customer relationships

AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.

Please note, that you may need to undergo a DBS background check if you are successful.