Omni Change Lead at The Foschini Group

The Foschini Group; Parow; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading retail company is seeking an experienced Change Manager to drive strategic initiatives that enhance operational efficiency and improve customer experiences across various channels. The role requires strong leadership, communication abilities, and a customer-centric approach, aiming to foster collaboration amongst teams. Successful candidates will have a robust background in project management and a passion for improving organizational dynamics.

Qualifications

• 6-8 years of proven work experience in Project and Change Management.
• Knowledge of Prosci ADKAR Model preferred.
• Solid retail industry experience beneficial.

Responsibilities

• Lead strategic change initiatives to meet organizational objectives.
• Facilitate communication between Operations and Bash teams.
• Conduct Change Impact Assessments and plan change interventions.

Skills

Problem-solving

Communication

Customer-centric approach

Attention to detail

Interpersonal skills

Education

Matric qualification

Degree / Diploma in related field

Job description

Package & Remuneration
JOB DESCRIPTION

Driving and leading large strategic change initiatives to improve efficiencies and meet the organisations strategic objectives. Ensuring organisational readiness through communication, training and coaching engagements so that the new system is embraced, adopted and effectively utilized.

Key responsibilities:

• Apply a structured methodology and contribute to change management activities
• Responsible for facilitating communication and collaboration between the Operations and Bash teams.
• Foster collaboration between bash, brands and instore teams, ensuring a unified customer experience across all touchpoints.
• Utilize customer data collected across all channels to personalize the shopping experience and anticipate customer needs.
• Provide consistent and efficient customer service training plans across channels, ensuring seamless transitions between online and instore interactions.
• Explore and understand all new technologies and innovative solutions launched by bash to enhance the customer experience and develop suitable change plans to ensure successful adoption and utilization.
• Apply a change management process and tools to develop a strategy to drive adoption of the changes required by the project.
• Support communication efforts including drafting of comms for various stakeholders cascading key messages and interventions required at various stages of the project.
• Design, develop, deliver, and manage communications for a wider project team.
• Assess and plan change interventions.
• Conduct Change Impact Assessments, assess change readiness, identify, and map key stakeholders in order to develop a coherent plan that will address change needs
• Identify training needs.
• Create Training Needs Analysis to support change programs. Influence the design and delivery of training programs, including coaching of project teams as required.
• Reporting and documentation

Qualification and Experience:

• A matric qualification
• A related Degree / Diploma
• At least 6 to 8 years of proven work experience in Project and Change Management
• Solid experience of a minimum of 5 years of retail industry across functions will be advantageous
• Change and impact analysis
• Knowledge of Prosci ADKAR Model will be advantageous

Skills:

• High attention to detail, accuracy and a methodical approach
• Strong problem-solving abilities
• A strong customer centric approach with a high service delivery mind set
• A professional approach with a solution focused orientation
• The ability to work independently and team orientated
• The ability to work in a pressurized, high volume environment
• Adaptability in a constant changing environment
• Good Communication and Interpersonal skills
• Excellent verbal reasoning skills
• Written communication skills

Behaviours:

• Business Insight - applies market and business insights in order to drive organisational objectives
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Decision Quality - consistently makes timely, well-rounded and informed decisions
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

ABOUT US

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.

We're the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

ABOUT THE TEAM

The human resources team strive to create the best experience for all employees throughout the organisation, focusing on people and culture. This team is responsible for talent acquisition, on-boarding, performance management, development, career progression, employee relations and remuneration.