Omf Financial Consultant (Polokwane Devenish)

Findojobs South Africa; Limpopo; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A recruitment platform is seeking a customer service representative in Limpopo. The role includes handling customer inquiries, conducting needs assessments, and maintaining relationships with clients. Candidates must have a Matriculation Certificate and strong customer service skills, demonstrating the ability to engage effectively with clients and manage information accurately.

Qualifications

• Matriculation Certificate required.
• Experience in customer service or sales is advantageous.

Responsibilities

• Carry out standard customer service activities and handle inquiries.
• Interview customers to clarify their requirements.
• Make calls to develop relationships with potential customers.
• Ensure compliance with quality standards.

Skills

Consultative Selling

Customer Feedback Management

Customer Service

Evaluating Information

Identifying Customer Needs

Sales Software

Strategic Selling

Education

Matriculation Certificate (Matric)

Job description

Description

naProvides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.

Responsibilities

Customer Service

Carry out standard customer service activities and handle simple customer inquiries.

Solutions Analysis

Assess compliance with established standards and protocols for routine inquiries.

Receiving Visitors

Receive visitors and assist with various requests for information, referring more complex matters to colleagues.

Customer Relationship Management (CRM) Data

Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Operational Compliance

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and / or to ensure adherence to external regulatory codes and internal codes of conduct.

Business Development

Carry out routine business development support tasks and assist others by following established procedures.

Sales Opportunities Creation

Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

Data Exploration

Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.

Network of Influence

Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.

Skills

Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

Competencies

Balances StakeholdersBuilds NetworksCommunicates EffectivelyCustomer FocusEnsures AccountabilityInstills TrustInterpersonal SavvyManages Complexity

Education

Matriculation Certificate (Matric)

Closing Date

22 July 2025 , 23 : 59