OMF Financial Consultant (Nelspruit Riverside Mall)

Old Mutual South Africa; Mbombela; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial services company in Mbombela seeks an experienced individual to provide exceptional customer service and achieve sales targets for lending and insurance products. Ideal candidates will have a National Senior Certificate and at least 1 year of experience in sales or service. Join a dynamic team committed to financial education and customer satisfaction.

Qualifications

• Minimum of 1 year sales or service experience (preferably in Retail, Banking & Financial Industries).

Responsibilities

• Meet monthly sales targets for lending, transactional banking, and insurance.
• Service existing policies and handle customer complaints and queries.
• Check loan application documentation for accuracy and compliance.
• Educate clients on responsible credit use and money management.
• Build sustainable relationships that enhance the brand.

Skills

Ability to Sell

Communication

Customer Centric Selling

Digital Savvy

Interpersonal Relationship Management

Numeracy

Sales

Education

National Senior Certificate or equivalent (NQF level 4)

Matriculation Certificate (Matric)

Job description

Overview

Let\'s Write Africa\'s Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. This role is responsible for providing exceptional customer service and financial education, and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products. The incumbent is individually accountable for achieving results through own efforts.

Responsibilities

• Meets monthly sales targets in terms of lending, transactional banking and insurance.
• Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promoter Score (NPS) requirements.
• Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness.
• Accurately capture all client information on Summit as per loan application and supporting documentation.
• Suspend or reject loan applications to be re-quoted as and when required.
• Report suspicious or fraudulent loan application documents to the Branch Manager.
• Explain the Loan Application Process to facilitate client understanding of the process.
• Explain Terms and Conditions of Old Mutual Finance Products to clients.
• Issue copy of Contract / Agreement to Client.
• Print loan agreement for client’s signature.
• Correct altered loan application information sent for rework and reprint for client’s signature.
• Follow up on clients with 1st and 2nd missed instalments.
• Meets collections and arrears targets in terms of lending products.
• Educates clients on responsible use of credit and effective money management.
• Establishes a new business pipeline through internal and external marketing, lead generation and cross-sell to customers to ensure the retention and acquisition of new clients.
• Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
• Facilitates intra-branch referrals by building mutually beneficial relationships with other business units (i.e., Retail Mass Market, Personal Finance, Octogen, etc.).
• Provides excellent face-to-face and telephonic service to customers.
• Projects and promotes the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct.
• Builds sustainable relationships that enhance the brand.
• Delivers on daily production standards and adheres to service and quality standards.
• Processing of lending products and verification of the required information.

Minimum Requirements

• National Senior Certificate or equivalent (NQF level 4).
• Minimum of 1 year sales or service experience (preferably in the Retail, Banking & Financial Industries).

Skills

• Ability to Sell
• Communication
• Company Policies
• Credit Policies
• Customer Centric Selling
• Digital Savvy
• Interpersonal Relationship Management
• Numeracy
• Sales

Competencies

• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Manages Complexity

Education

• Matriculation Certificate (Matric) is required.

Closing Date

29 September 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.