OMF Client Relations Consultant (OMF Roodepoort - Westgate Mall)

Old Mutual; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

Old Mutual seeks a Customer Service Representative in Johannesburg, focused on providing exceptional experiences for customers. Responsibilities include processing orders, addressing inquiries, and maintaining customer relationships while adhering to organizational policies. Ideal candidates will possess strong communication and interpersonal skills, alongside relevant educational qualifications.

Responsibilities

• Provide advanced product/service information.
• Record and process customer orders, selecting appropriate approaches.
• Respond to customer issues like returns and complaints.
• Develop relationships through calls to potential customers.
• Enter information into the CRM system for effective retention.

Skills

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education

Relevant educational qualifications as required for the role

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions including directing customers to the correct channel in adherence to procedural, productivity, and quality standards. Has a good understanding of products and services.

Responsibilities

1. Product/Service Information: Provide advanced product/service information.
2. Customer Order Processing: Record and process customer orders, selecting the most appropriate approach based on predefined options.
3. Resolving Customer Issues: Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
4. Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
5. Customer Relationship Management (CRM) Data: Enter relevant information into the CRM system after each contact with a customer to ensure quality data for effective customer retention and business development.
6. Customer Needs Clarification: Interview the customer, following a sales script, to clarify customer requirements.
7. Renewals: Provide exceptional service to encourage continued use of the organization's products/services.
8. Operational Compliance: Develop knowledge of organizational policies, procedures, and relevant regulations, adhering to mandatory standards.
9. Personal Capability Building: Maintain and develop skills through participation in training and coaching activities.

Skills & Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Education

Relevant educational qualifications as required for the role.

Closing Date

16 June 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!