OMF Client Relations Consultant Krugersdorp

Old Mutual; Krugersdorp; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company that champions the African opportunity! In this role, you'll be the face of customer service, ensuring a positive experience while managing customer needs and expectations. You'll engage with customers, process their orders, and resolve issues, all while adhering to quality standards. With a focus on personal development and operational compliance, this position offers a unique chance to grow your skills in a supportive environment. If you're passionate about customer service and want to make a difference, this is the perfect opportunity for you!

Qualifications

• Strong customer service skills with a focus on relationship building.
• Ability to process orders and resolve customer issues effectively.

Responsibilities

• Provide advanced product/service information to customers.
• Manage customer orders and resolve issues like returns and complaints.
• Maintain CRM data for effective customer retention.

Skills

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education

High School Diploma

Relevant Certification

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

This role involves providing a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions, including directing customers to the correct channel in adherence to procedural, productivity, and quality standards. The candidate should have a good understanding of products and services.

Responsibilities

1. Product/Service Information: Provide advanced product/service information.
2. Customer Order Processing: Record and process customer orders, selecting the most appropriate approach based on predefined options.
3. Resolving Customer Issues: Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
4. Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
5. Customer Relationship Management (CRM) Data: Enter relevant information into the CRM system after each contact with a customer to ensure quality data for effective customer retention and business development.
6. Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
7. Renewals: Provide exceptional service to encourage continued use of the organization's products/services.
8. Operational Compliance: Develop knowledge of organizational policies, procedures, and relevant regulatory codes, adhering to mandatory procedures to ensure standards are met.
9. Personal Capability Building: Develop and maintain excellent process or technical skills through participation in assessment, development activities, training, and coaching.

Skills and Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Education

Details not specified.

Closing Date

30 April 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!