OMF Client Relations Consultant (Kimberley Diamond Pavilion)

Old Mutual Life Assurance Company (SA) Ltd (PFA); Noord-Kaap; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

Old Mutual Life Assurance Company (SA) Ltd (PFA) is seeking a customer-focused professional to provide advanced product information and manage customer orders. You will handle inquiries, process orders, and escalate issues as needed while maintaining CRM data accuracy.

The role emphasizes building relationships, clarifying needs, and renewing customer engagement through proactive service and adherence to standards.

Qualificações

• Experience in customer service and sales environments.
• Ability to interpret product/service information and guide customers.
• Familiarity with CRM systems and data entry for customer interactions.

Responsabilidades

• Provide advanced product/service information.
• Record and process customer orders, selecting the most appropriate approach based on predefined options.
• Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; elevate appropriately.
• Make calls to allocated potential customers to develop relationships and serve as first contact for queries.
• Enter relevant information into the CRM system after each contact to ensure data quality.

Conhecimentos

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer Relationship Management (CRM)

Customer Service

Customer Service Operations

Customer Understanding

Digital Consumer Engagement

Identifying Sales Opportunities

Upselling

Formação académica

NQF Level 3 & NQF Level 2 - Below school leaving

Descrição da oferta de emprego

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

• Product/Service Information Provide advanced product/service information.
• Customer Order Processing Record and process customer orders, selecting the most appropriate approach based on predefined options.
• Resolving Customer Issues Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; elevate appropriately.
• Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
• Renewals Provide exceptional service to customers to encourage continued use of the organization’s product/services.
• Operational Compliance Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

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Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

29 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!