OMF Client Relations Consultant (Gugulethu)

Old Mutual South Africa; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a forward-thinking company committed to harnessing Africa's potential! In this role, you will enhance customer experiences by providing exceptional service and support. Your responsibilities will include managing customer orders, resolving issues, and developing relationships with new clients. You will play a crucial role in ensuring customer satisfaction and loyalty while adhering to organizational standards. This is an exciting opportunity to grow within a dynamic team and make a meaningful impact in the community.

Qualifications

• Experience in customer service and consultative selling.
• Ability to manage customer complaints and feedback effectively.

Responsibilities

• Provide advanced product/service information to customers.
• Record and process customer orders while managing expectations.

Skills

Consultative Selling

Customer Complaint Management

CRM Software

Customer Service

Upselling

Education

Matriculation Certificate (Matric)

Tools

CRM Software

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and providing solutions, including directing customers to the correct channel in adherence to procedural, productivity, and quality standards. Has a good understanding of products and services.

Responsibilities

1. Product/Service Information
   Provide advanced product/service information.
2. Customer Order Processing
   Record and process customer orders, selecting the most appropriate approach based on predefined options.
3. Resolving Customer Issues
   Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
4. Customer Relationship Development / Prospecting
   Make calls (by telephone or in person) to potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
5. Customer Relationship Management (CRM) Data
   Enter relevant information into the CRM system after each contact with a customer to ensure quality data for effective customer retention and business development activities.
6. Customer Needs Clarification
   Interview the customer, following a sales script, to clarify requirements.
7. Renewals
   Provide exceptional service to encourage continued use of the organization's products/services.
8. Operational Compliance
   Develop knowledge of organizational policies, procedures, and relevant regulatory codes, adhering to standards.
9. Personal Capability Building
   Participate in training and development activities to enhance skills.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, CRM Software, Customer Service, Customer Operations, Customer Understanding, Data Management, Digital Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data, Customer Relationships, Upselling

Core Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Education

Matriculation Certificate (Matric) (Required)

Closing Date

29 April 2025, 23:59

Note: The appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.