OMF Client Relations Consultant (Fourways Mall)

Old Mutual; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services company in Johannesburg seeks a Customer Service Representative to enhance customer experiences. Key responsibilities include processing orders, resolving issues, and developing customer relationships. The ideal candidate is action-oriented, communicative, and customer-focused. This role requires adherence to procedures and an understanding of products and services, contributing to overall customer satisfaction.

Responsibilities

• Provide advanced product/service information.
• Record and process customer orders.
• Respond to customer issues like returns and complaints.
• Develop customer relationships through calls.
• Enter customer data into CRM system.
• Clarify customer requirements through interviews.
• Encourage continued use of products/services.
• Adhere to regulatory codes and conduct.
• Participate in training and development activities.

Skills

Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Job description

Let\'s Write Africa\'s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

• Product/Service Information: Provide advanced product/service information.
• Customer Order Processing: Record and process customer orders, selecting the most appropriate approach based on predefined options.
• Resolving Customer Issues: Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
• Customer Relationship Development / Prospecting: Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Customer Relationship Management (CRM) Data: Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Customer Needs Clarification: Interview the customer, following a multilevel sales script, to clarify the customer\'s requirements.
• Renewals: Provide exceptional service to customers to encourage continued use of the organization\'s products/services.
• Operational Compliance: Develop working knowledge of the organization\'s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Education

Closing Date

28 September 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!