OMF Client Relations Consultant (Bronkhorstspruit)

Old Mutual Limited; Bronkhorstspruit; Remote; ZAR 300,000 - 420,000; Full time

Job summary

Old Mutual Limited in Bronkhorstspruit is seeking an OMF Client Relations Consultant to provide a positive customer experience by offering product information, handling orders and resolving issues while guiding customers to the right channels. The role focuses on developing customer relationships, updating the CRM, and identifying sales opportunities through proactive outreach.

You will work with defined procedures, comply with regulatory codes, and pursue renewals while delivering high service

Qualifications

• NQF Level 4 or equivalent required.
• Experience in consultative selling and relationship management.
• Proven ability to handle customer complaints and upselling.

Responsibilities

• Provide advanced product/service information.
• Record and process customer orders.
• Respond to customer issues, including returns and complaints.
• Develop customer relationships through calls or in-person visits.
• Enter data into CRM after each contact.
• Clarify customer needs using a multilevel sales script.
• Provide exceptional service to encourage renewals.
• Adhere to organizational policies and regulatory requirements.
• Participate in training and development activities.

Skills

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer-Focused

CRM Software

Customer Service

Customer Service Operations

Customer Understanding

Data Management

Digital Consumer Engagement

Identifying Sales Opportunities

Probing Questions

Sales Data Management

Strengthening Customer Relationships

Upselling

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

Tools

CRM Software

Job description

## OMF Client Relations Consultant (Bronkhorstspruit)Apply: Bronkhorstspruit: Full time: Posted Today: JR-84527**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.# Responsibilities## ## Product/Service InformationProvide advanced product/service information.## Customer Order ProcessingRecord and process customer orders, selecting the most appropriate approach based on predefined options.## Resolving Customer IssuesRespond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.## Customer Relationship Development / ProspectingMake calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.## Customer Relationship Management (CRM) DataEnter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.## Customer Needs ClarificationInterview the customer, following a multilevel sales script, to clarify the customer's requirements.## RenewalsProvide exceptional service to customers to encourage continued use of the organization's products/services.## Operational ComplianceDevelop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.## Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.na**Skills**Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling**Competencies**Action Oriented### ### Communicates Effectively### ### Customer Focus### ### Decision Quality### ### Ensures Accountability### ### Instills Trust### ### Interpersonal Savvy### ### Nimble Learning**Education**NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)**Closing Date**19 October 2026 , 23:59***The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.***