OMF Client Relation Consultant (Tembisa Birch Acres Mall)

Old Mutual Limited; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Old Mutual Limited is recruiting a Client Relations Consultant in Kempton Park to deliver exceptional customer experiences. You will provide product and service information, process orders, and manage issues with a focus on customer satisfaction.

You will also build relationships, document CRM data, and guide customers through renewals. The role requires strong consultative selling, CRM proficiency, and a commitment to regulatory compliance.

Qualifications

• Proven ability to sell consultatively and manage customer relationships.
• Experience handling customer feedback, complaints, and resolutions.
• Comfort with CRM software and data entry for retention initiatives.

Responsibilities

• Provide advanced product/service information to customers.
• Record and process customer orders using predefined options.
• Respond to basic and advanced customer issues; escalate when needed.
• Make calls to develop relationships and be a first contact for queries.
• Enter CRM data after interactions to support retention and growth.
• Clarify customer needs using multilevel sales scripts.
• Deliver exceptional service to encourage renewals.

Skills

Consultative Selling

Complaint Management

Feedback Management

CRM Software

Customer Service

Data Management

Digital Engagement

Identifying Sales Opportunities

Probing Questions

Sales Data Management

Upselling

Customer Understanding

Education

NQF Level 4 / Grade 12

Job description

## OMF Client Relation Consultant (Tembisa Birch Acres Mall)Apply: Kempton Park: Posted Today: JR-84957**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.# Responsibilities## ## Product/Service InformationProvide advanced product/service information.## Customer Order ProcessingRecord and process customer orders, selecting the most appropriate approach based on predefined options.## Resolving Customer IssuesRespond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.## Customer Relationship Development / ProspectingMake calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.## Customer Relationship Management (CRM) DataEnter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.## Customer Needs ClarificationInterview the customer, following a multilevel sales script, to clarify the customer's requirements.## RenewalsProvide exceptional service to customers to encourage continued use of the organization's products/services.## Operational ComplianceDevelop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.## Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.na**Skills**Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling**Competencies**Action Oriented### ### Communicates Effectively### ### Customer Focus### ### Decision Quality### ### Ensures Accountability### ### Instills Trust### ### Interpersonal Savvy### ### Nimble Learning**Education**NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)**Closing Date**03 November 2026 , 23:59***The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.***