OMF Branch Manager (Tongaat)

Old Mutual South Africa; Durban; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Old Mutual South Africa in Durban seeks a leadership-focused sales and relationship manager to lead a team of advisors. You will develop client plans, present propositions with standard terms, and drive growth across existing accounts while ensuring customer-centric service.

The role emphasizes leadership, account development, and collaboration with senior colleagues to meet business goals and maintain strong customer relationships.

Qualifications

• Education: NQF Level 7 or higher as stated in the ad.

Responsibilities

• Lead a small to medium team of advisors and manage relationships with clients.
• Develop and implement a client relationship plan to grow accounts.
• Identify and present customer propositions with standard terms.
• Create sales opportunities through referrals and events.
• Monitor performance and drive timely delivery of results.
• Provide operational support and supervise transactional activities.
• Collaborate to improve internal communications and customer focus.
• Deliver specialized support for key accounts and resolve complex inquiries.
• Develop contact plans to launch products and campaigns.
• Track budgets and report variances to senior colleagues.
• Coach team members to build capabilities.
• Engage with customers to build long-term relationships.

Skills

Building Trust

Change Management

Client Needs Assessments

Commercial Acumen

Consultative Selling

Customer-Focused

Customer Service

Customer Understanding

Direct Selling

Executing Plans

Identifying Customer Needs

Identifying Sales Opportunities

Sales Software

Strengthening Customer Relationships

Upselling

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

• Leadership and Direction

  Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

• Customer Relationship Management / Account Management

  Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

• Sell Customer Propositions

  Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.

• Sales Opportunities Creation

  Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

• Performance Management

  Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

• Operations Management

  Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

• Promoting Customer Focus

  Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

• Key Account Management

  Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

• Customer Relationship Development / Prospecting

  Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

• Budgeting

  Track budgets and report variances to more senior colleagues.

• Organizational Capability Building

  Provide coaching to team members to develop their skills.

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Skills

• Building Trust
• Change Management
• Client Needs Assessments
• Commercial Acumen
• Consultative Selling
• Customer-Focused
• Customer Service
• Customer Understanding
• Direct Selling
• Executing Plans
• Identifying Customer Needs
• Identifying Sales Opportunities
• Sales Software
• Strengthening Customer Relationships
• Upselling

Competencies

• Builds Networks
• Business Insight
• Collaborates
• Communicates Effectively
• Customer Focus
• Demonstrates Self-Awareness
• Develops Talent
• Drives Results

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

10 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!