OMF Branch Manager (Eastgate Mall)

Old Mutual; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent financial services provider in Johannesburg seeks a Branch Manager to lead a team of financial and client relations consultants. In this role, you will oversee branch operations, manage staff performance, and drive sales of insurance and lending products. The ideal candidate must have at least a Grade 12 certificate and demonstrate skills in client relationship management and team leadership. This position is essential for ensuring compliance, managing costs, and promoting exceptional customer service.

Qualifications

• NQF Level 4 - Grade 12 or equivalent certification required.
• Proven ability to manage a team in a sales environment.
• Strong client relationship management skills.

Responsibilities

• Manage team performance to achieve sales targets.
• Ensure compliance with policies and procedures.
• Develop internal capabilities through coaching and mentoring.
• Manage branch operations as a profit centre.
• Resolve client queries and maintain superior customer service.

Skills

Building Networks

Business Insight

Collaboration

Effective Communication

Customer Focus

Self-Awareness

Talent Development

Results Driven

Education

NQF Level 4 - Grade 12 or equivalent

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved. Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes. Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses. Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance. Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance. Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills. Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently. Maintains branch operations through effective expense and cost management in support of branch profitability. Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch. Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively. Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units. Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

Skills

Competencies

Builds Networks Business Insight Collaborates Communicates Effectively Customer Focus Demonstrates Self-Awareness Develops Talent Drives Results

Education

NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)

Closing Date

17 December 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!