Om Bank - Senior Business And Payment Specialist: Card

Findojobs South Africa; Gauteng; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

A financial institution is seeking a Senior Business and Technical Specialist to provide management and support for digital payments. The role requires a minimum of 10 years' experience in card operations, excellent communication skills, and a strong understanding of card technology. Responsibilities include driving projects, managing relationships with partners like Mastercard, and contributing to operational compliance. The position offers a dynamic environment and opportunities for leadership in a hybrid work setting.

Qualifications

• Minimum 10 years’ experience in card and related operational roles.
• Strong understanding of card technology and commercial aspects.
• Operational experience with Mastercard and/or Paymentology is advantageous.

Responsibilities

• Provide managerial and technical support within the Card business.
• Drive digital payments projects from development to implementation.
• Manage relationships with stakeholders in the card ecosystem.
• Support Business Analysts in defining business requirements for projects.

Skills

Action Planning

Backlog Management

Change Management

Data Analysis

Project Delivery

Communication

Budget Management

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Collaboration Tools

Job description

Description

At OM Bank, we strive to attract great people who are passionate about coming together for a higher purpose—building something unique and aspirational, always aiming to be the best they can be. We are rooted in our purpose of inspiring and enabling our customers to grow and sustain their prosperity.

Position: Senior Business and Technical Specialist – Card and Payment Business

This role includes management, technical, and operational support for Mastercard, 10x, and Paymentology service partners, with a focus on driving digital payments solutions for cards.

KEY RESULT AREAS

• Provide second-line managerial and technical support within the Card business and project implementation teams.
• Deep understanding of the digital payments landscape.
• Stay informed on new digital payment solutions and their implementation processes.
• Successfully drive digital payments projects from development through to implementation.
• Align solutions with the bank’s customer strategy.
• Partner with the Head of Card to manage Mastercard and Paymentology relationships to achieve strategic goals.
• Assist in product and team planning for both short-term and long-term objectives.
• Contribute to team performance management.
• Participate in billing and budget discussions.
• Understand the fraud landscape related to card payments.
• Manage relationships with internal stakeholders involved in the card and payments ecosystem.
• Represent the bank at relevant industry forums and engagements, including SARB interactions.
• Contribute to industry papers and the bank’s position on SARB industry consultations.
• Maintain strong relationships with external partners like Mastercard, Paymentology, and 10x to ensure project delivery and incident resolution.
• Support Business Analysts in defining business requirements for projects.
• Prioritize projects within the roadmap.
• Manage relationships with external suppliers.
• Support the second-line team in resolving customer card transaction queries.
• Handle escalation of unresolved card incidents.
• Identify opportunities for process improvements and automation, including SOPs, UAT testing, and post-deployment reviews.
• Review transaction reports and analyze customer transaction data for insights.
• Participate in audits and ensure operational compliance with industry regulations.

ROLE REQUIREMENTS

• Tertiary education in a relevant technical or business field.
• Minimum of 10 years’ experience in card and related operational roles.
• Strong understanding of card technology and commercial aspects supporting card payments.
• Comprehensive knowledge of card payment systems.
• Operational experience with Mastercard and/or Paymentology is advantageous.
• Proactive, energetic, and capable of leading diverse teams. Must thrive in high-change environments and demonstrate initiative and ownership.

Knowledge and Skills

• Knowledge of the payments industry, schemes, regulations, and the National Payment System (NPS).
• Deep understanding of data flow in card transactions.
• Knowledge of the 4-party payment model.
• Understanding of Mastercard’s regional position.
• Familiarity with PASA and PCH frameworks.
• Proficiency in Microsoft Office Suite and collaboration tools.
• Basic financial and accounting principles.

Personal Attributes

• Self-starter with team collaboration skills.
• Excellent communication skills, both written and verbal, with the ability to translate complex concepts.
• Customer-focused, with high integrity and strong work ethic.
• Analytical, detail-oriented, and capable of managing multiple priorities.
• Flexible in work environment, adaptable to change, and able to work in a hybrid setup.

Skills

Action Planning, Backlog Management, Change Management, Data Analysis, Project Delivery, Legal Practices, Occupational Safety, Communication, Organizational Design, Policy Development, Presentation Skills, Budget Management, Readiness Assessments.

Core Competencies

Builds Effective Teams, Communicates Effectively, Customer Focus, Drives Engagement, Drives Results, Ensures Accountability, Financial Acumen.

Education

Bachelor’s Degree (B)

Closing Date

24 July 2025, 23:59