OGA Backline Advisor

DHL Express; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Job summary

DHL Express is seeking an OGA Backline Advisor to manage GSWH recoveries in compliance with legislation. You will coordinate with internal teams and external stakeholders, ensuring accurate retrieval processes and timely documentation.

The role requires attention to detail, strong communication, and adherence to SLA timelines. Join DHL and contribute to a global logistics leader committed to growth, inclusion, and continuous learning.

Qualifications

• Matric (Grade 12) is required.
• A qualification in Customs, Supply Chain, or Logistics is advantageous.

Responsibilities

• Maintain daily communication with internal and external stakeholders regarding GSWH recoveries.
• Liaise with GSWH stakeholders on forfeited shipments and provide updates on recovery status.
• Collaborate with JNB Bond, CPT Bond, and Operations teams on lodging and retrieval of shipments.
• Ensure finalized recovery cases are communicated to ACA teams.
• Communicate all non-compliance cases and open GEMA FTR cases as required.
• Prepare, verify, and submit retrieval documents for Customs in line with legislative requirements.
• Check all documents prior to submission to prevent delays and penalties.
• Store UG slips securely and upload documentation properly.
• Process BTC and Write-Off documents using DoAG forms as per ZA Finance.
• Maintain proper documentation for all consignments requiring GSWH retrieval.
• Monitor and process retrieval requests within the SLA (5–7 working days).
• Plan daily/weekly GSWH retrieval activities and keep records updated.
• Maintain daily system updates and accurate data in the database.
• Ensure deposit slips are uploaded to GI and control documents kept up to date.
• Deposit finalized cases into GSWH and upload UG/abandonment letters.

Education

Matric (Grade 12)

Customs, Supply Chain, or Logistics qualification

Job description

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you.

OGA Backline Advisor

Reports to: Customs Affairs Supervisor

RCS Grade N

Job Location: JNB Gateway - Kempton Park

Why You’ll Love This Role

Ready to shape the future of work? We’re looking for a OGA Backline Advisor to be responsible for the daily management of all Government State Warehouse (GSWH) recoveries in accordance with legislative requirements.

Customer & Stakeholder Management

• Maintain daily communication with both internal and external stakeholders regarding GSWH recoveries.
• Liaise with GSWH stakeholders on forfeited shipments and provide updates on recovery status.
• Collaborate closely with JNB Bond, CPT Bond, and Operations teams regarding lodging and retrieval of shipments.
• Ensure effective communication of finalized recovery cases to ACA teams.
• Communicate all non-compliance cases and ensure GEMA FTR cases are opened and escalated as required.

Documentation & Compliance

• Prepare, verify, and submit all retrieval documents for Customs in line with legislative requirements.
• Conduct thorough checks on all documents prior to submission to prevent delays, penalties, and financial exposure.
• Ensure all UG slips are safely stored, filed, and uploaded accordingly.
• Process BTC and Write-Off documentation using the latest DoAG forms as prescribed by ZA Finance.
• Ensure proper documentation for all consignments requiring GSWH retrieval.

Process Management

• Monitor, acknowledge, and process all retrieval requests within the agreed SLA (5–7 working days).
• Plan and schedule daily and weekly GSWH retrieval activities.
• Maintain accurate daily system updates, record keeping, and workflow management.
• Update and maintain the database with complete and accurate information.
• Ensure timeous upload of deposit slips to GI and maintain control documents up to date.
• Ensure all finalized cases are deposited into GSWH and that UG/abandonment letters are uploaded for completion.

Financial Control

• Understand all penalty types, charges, and financial impacts associated with GSWH processes.
• Liaise with Finance for all Provisional Payments and submission of applicable storage fees.
• Communicate, collect, and ensure proper billing of due storage charges.

What We Are Looking For

• Matric (Grade 12) required.
• Qualification in Customs, Supply Chain, or Logistics advantageous.
• 2–3 years’ experience in customs, regulatory compliance, or bonded warehouse operations preferred.

Why Join Us?

Because at DHL, we don’t just move shipments—we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.

Ready to make your mark?

DHL is an equal opportunity employer committed to creating an inclusive and diverse workplace.