OFR Controller

DHL Supply Chain; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A global logistics provider seeks an OFR Controller in Cape Town, South Africa. This role involves arranging bookings, managing customer documentation, and overseeing supply chain parties. The ideal candidate should have strong knowledge in the retail and perishable sectors, excellent communication and negotiation skills, and experience with CW1. A focus on customer satisfaction and effective supplier relationships is essential.

Responsibilities

• Arrange bookings based on customer requirements with nominated third parties.
• Process customer documentation in accordance with third-party requirements.
• Manage and monitor all parties within the supply chain.
• Develop and maintain relationships with suppliers and customers.
• Handle client estimate requests and processing shipments.
• Ensure customs clearances are followed up and timely.
• Manage financial exception reports and incident management.

Skills

Retail and Perishable Sector knowledge

Regulation knowledge – SARS, Road Transport, Exports, Imports

Customer focused

Microsoft Office applications

Communication skills – written and spoken

Interpersonal skills

Influencing skills

Negotiation skills

Planning and organizing skills

Transportation / Logistics jobs

Tools

CW1

Job description

Overview

Job title : OFR Controller

Job Location : Western Cape, Cape Town

Deadline : October 10, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries

DHL Global Forwarding has an opening for a OFR Controller in Cape Town, South Africa. Join us in connecting people and improving lives!

Responsibilities

• To arrange bookings based on customer requirements with various nominated third parties to ensure customer needs are met
• To process customer documentation within a required timeframe in accordance to third party and local requirements i.e. customs, shipping lines
• To manage and monitor all parties within the supply chain
• To develop and maintain relationships with suppliers and customers
• Support Operations Supervisor with the implementation of new / change of systems, directives and distribution of information to staff
• Receive Estimate request from Client.
• Check Ocean Freight (freight charges) in Cargo sphere - CW1 and / or Quote shop.
• Request rates from origin station, process estimates for customer, including dangerous goods and executing the shipments.
• Send Estimate to customer as required and follow-up with customer.
• Request SLI from customer if estimate approved and contact origin station via quick Bookings.
• Arrange collection with origin station.
• Instruct origin to book with co loader / Carrier based on the SLI / SI.
• Receive booking confirmation from origin station within 48hr and send to client.
• Once Draft bill of lading received from Origin, 2 days before ETD quality check, send to customer to quality check then submit approval to Origin.
• Register shipment on internal system CW1 for Cross Trade files.
• Origin station that are not on CW1, then create a Quick booking.
• Request commercial invoice from Customer that must be used for Import certificate application ECTN / BSC / CNCA after BOL has been approved.
• Quality check ETA details provided by Origin Station with shipping line ETA details, continuous process throughout the shipment life.
• If there are any discrepancies enquire with Origin Station via OI
• Send out Status / Tracking report to customers, origin, and destination.
• Once all drafts are approved Send SOB / Pre alerts to customer / destination offices / Local Customer.
• Assign shipments off the LOT to your CW1 profile
• Invoice shipment based on estimate or rate agreements / process billing to local customer and / or bill back to origin station.
• Updating Mandatory milestones CW1 completely and within the specified timelines.
• Contact customer and assisting them with ALL QUERIES including lanes that are not being handled by DGF ZA.
• Co-ordinate movement of cargo within required / stipulated time frames in order to meet customer needs.
• Create / Confirm transport order to ensure delivery of shipment to final customer.
• Ensure all customs clearances are followed up with customer are processed prior ETA if all docs on hand.
• Ensure release is taken from Co-loader / carrier in time, so as to avoid storage and detention.
• To develop and maintain relationships with suppliers and customers.
• Support Customer Service / Key account management and Sales in incident and exception management.
• Initiate and address all OI’s and CCM’s within the defined timelines.
• Address all financial exception management reports within given deadlines, ie sick Files / Role 3 / Unbilled / mishandling tracker etc.
• To participate within the department with regards to industry or regulation changes.
• Communicating with Top management from DHL origin and destination, suppliers, consignees, shippers, CSI, Sales for specific customers.

Qualifications / Requirements

• Retail and Perishable Sector knowledge is required
• Regulation knowledge – SARS, Road Transport, Exports, Imports
• Experience with CW1
• Customer focused
• Microsoft Office applications
• Communication skills – written and spoken
• Interpersonal skills
• Influencing skills
• Negotiation skills
• Planning and organizing skills
• Transportation / Logistics jobs