Offshore / Remote It Helpdesk Support Level Ii

Are you a talented DevOps Engineer? Are you ready to be part of an iconic brand's journey towards innovation and excellence?

Our client is looking for you to join their dynamic team!

Duties & Responsibilities

1. Collaboration with Team Lead, Stakeholders, IT PO, and Team regarding Operational topics.
2. Responsible for the needs-based operating process within the agreed quality.
3. Ensures the operability and operational quality of the applications over the entire life cycle in responsibility.
4. Ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product).
5. Controls the overall release and change management of the applications in the area of responsibility.
6. Controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications.
7. Controls the measures to improve operational quality for the assigned applications.
8. Supports the product owner with operational issues.
9. Prioritizes the scope of operations of the applications to the product owner for the assigned applications.
10. Prioritizes the necessary operational scopes for the product backlog for the assigned applications.
11. Decides all operational issues within the scope of the planned resources for the assigned systems and applications.
12. Supports the AWM Processes 'Deliver & Operate IT Technology' and 'Manage IT Governance'.
13. Controls the measurement and communication of the operation KPIs and defines the necessary measures to improve quality for the assigned applications.
14. Supports the LRE in post mortem handling of major and critical incidents.
15. Supports the LRE in all of its assigned tasks regarding the assigned applications.
16. Supports ITSCM tasks (e.g., IT emergency exercises) and tasks in managing availability.

Desired Experience & Qualification

Work experience, diploma/degree in business/IT environment.

If you are interested in this role and meet the criteria, hit that apply!