Officer (P10): ITS Systems Support

Sol Plaatje University; Noord-Kaap; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide system support and training on the ITS Student Management System. This role involves assisting staff with academic processes, ensuring data integrity for HEMIS submissions, and providing user support to both academic and administrative teams. The ideal candidate will have a strong background in IT, particularly with student management systems, and a passion for enhancing educational processes. Join a forward-thinking institution committed to equity and excellence in education.

Qualifications

• 3+ years experience with ITS Student Management System and HEMIS.
• Strong computer literacy, especially in MS Office Suite.

Responsibilities

• Provide user support and training on the ITS Student Management System.
• Assist with HEMIS submissions and data extraction.
• Support academic staff with assessment mark capturing.

Skills

ITS Student Management System

HEMIS Knowledge

SQL

MS Office Suite

Education

Diploma in IT

Tools

JasperSoft

Job description

Purpose

Provide system support and training to SPU Staff on the ITS Student Management System and Sub-systems, as well as Statutory Reporting (HEMIS).

Minimum Experience

• Diploma in IT or relevant qualification.
• Minimum of 3 years working experience, including experience with ITS Student Management System.
• Computer literacy (MS Office Suite).
• Knowledge of HEMIS.

Duties and Responsibilities

1. Provide system-related user support and training to administrative staff.
2. Assist with and train administrative staff on Academic and Residence Application and Registration processes.
3. Assist in system-related problem solving.
4. Help users view and print relevant reports.
5. Extract data for HEMIS submissions.
6. Run SQL-Valpac validity checks on extracted data.
7. Notify data owners to correct data (data cleaning).
8. Write analysis reports for submissions.
9. Analyze problem areas in data capture and validation.
10. Liaise with data owners.
11. Coordinate with external and internal auditors on HEMIS submissions to DHeT.
12. Coordinate HEMIS processes (HR/SPACE).
13. Support and train academic and administrative staff on capturing and updating assessment and examination marks.
14. Guide and train administrative staff at schools on capturing calculation criteria from templates.
15. Identify problem areas and suggest solutions based on calculation criteria.
16. Support academic staff on capturing assessment and examination marks on the Lecturing iEnabler.
17. Assist staff and lecturers in viewing and printing reports.
18. Provide system support to students, including resetting login credentials and online registration setup.
19. Assist in generating JasperSoft STATS reports and support staff with JasperSoft processes.
20. Assist with Academic Structure verification processes (e.g., system capturing vs. prospectus per school).
21. Support setup of new CELCAT Timetabling implementation processes.
22. Assist with setup and implementation of new projects, e.g., ITS Mobile.

Enquiries can be made via email at [e-mail]

Assumption of duties: As mutually agreed upon acceptance of the appointment. The University reserves the right not to make an appointment.

Women and people with disabilities are encouraged to apply.

Note: Sol Plaatje University (SPU) is committed to meeting its Employment Equity targets.