Officer: Key Accounts - Food and Health (re-advert)

Officer : Key Accounts - Food and Health (re-advert)

Details

1. Closing Date: 04/14
2. Reference Number: SAB-1
3. Job Title: Officer : Key Accounts - Food and Health (re-advert)
4. Job Type: Permanent
5. Branch: Operations
6. Division: Operations Management
7. Department: Operations Management Office
8. Job Grade: D2
9. Number of Positions: 1
10. Location: Pretoria, Gauteng, South Africa
11. Minimum Education Level: Diploma | Advanced Certificate
12. Job Category: Other

About SABS

The South African Bureau of Standards offers diverse career paths in a dynamic environment that nurtures and recognises potential.

Become part of our vision of being a trusted standardisation and business assurance solution provider of choice and join a team that fosters accountability, excellence and innovation in an inclusive workplace.

Purpose Statement

To contribute to the development and nurturing of key account relationships in order to maintain and maximise a medium and long-term value proposition to increase business scope.

Minimum Requirements

1. National Diploma / Diploma in Marketing, Sales, Business Administration or a related field (NQF Level 6)
2. 3 years relevant work experience within a relevant Key Account – Food & Health sector environment
3. Conformity assessment experience is advantageous

Duties and Responsibilities

Functional Management

1. Contribute to the development of and implement a sector-specific client engagement and retention plan in collaboration with the Lead : Sales and Business Development, Customer Services team and Operations Division.
2. Establish and maintain sound relationships among key account customers through continuous and effective engagement.
3. Ensure that all required documentation to initiate key account contracts are in place as per approved protocols.
4. Facilitate successful key account relationships through on-site key account visitations in conjunction with Lead : Sales and Business Development and Manager : Sales and Business Development.
5. Resolve all in scope client complaints that emanate from key accounts and refer out of scope complaints to the relevant function internally.
6. Act as the main point of contact for all in scope and out of scope complaints, queries and requests for key accounts.
7. Monitor and report on projected key account cost-to-benefit analysis, profitability analysis and cost-to-serve analysis in collaboration with the Lead : Sales and Business Development and Finance to ensure that actual spend remains within agreed limits.
8. Proactively raise any early warning signs of challenges that could potentially threaten initiative / project execution or the key account relationship.
9. Effectively expedite key account requests with the relevant department (for example Operations) to ensure prompt commencement of services.
10. Communicate and collaborate with internal stakeholders to ensure that key accounts' needs are met.
11. Assist in the preparation of monthly reports that relate to key account progress, goals, and forecasts for account teams and stakeholders.
12. Analyse key account trends and make recommendations for enhancing systems and procedures continuously.
13. Develop a thorough understanding of key accounts' needs and requirements and assist in preparing customized solutions in collaboration with Specialist : Upsell, Cross sell and On selling as well as the Specialist : Product, Solution, Client & Market Innovations.
14. Maintain administration and accurate and updated records of all files and relevant key account documentation within scope of control.
15. Plan, organise and coordinate relevant work duties as they relate to the functional unit.

Risk and Compliance Management

1. Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
2. Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
3. Maintain compliance to customer satisfaction requirements in line with ISO, Accreditation and regulatory requirements.
4. Adhere to all relevant laws, policies and Standard Operating Procedures (e.g., Code of Ethics, PFMA & National Credit Act, etc.) throughout the organisation.

Stakeholder Management

1. Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
2. Represent and participate in the organisation's committees and task teams when required.
3. Convene and attend meetings and present relevant information to stakeholders when required.
4. Ensure the provision of excellent customer service as per service level agreements.
5. Resolve queries and problems within span of control and within agreed time frames.
6. Follow up on unresolved queries and complaints where required.
7. Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.