OFFICER IM CUST RELATIONS

Eskom Holdings SOC Ltd; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Eskom Holdings SOC Ltd in Western Cape seeks an Information Management Liaison to coordinate IM customer engagement and monitor service levels. The role focuses on implementing SLAs and managing IT-related projects to deliver robust information systems for the business.

The successful candidate will hold a National Diploma in Information Management/IT and have at least three years of IT/IM experience, with strong communication and stakeholder management skills.

Qualifications

• National Diploma/National N Diploma in Information Management/Information Technology at NQF6 with 240 credits.
• 3 years: Experience in IT/IM environment with relevant business knowledge.

Responsibilities

• Liaise with customers through onsite engagements.
• Implement service level agreements (SLA’s) in the business
• Managing projects in the execution of information technology (IT) solutions.

Skills

Communication

Relationship building

Problem solving

Influence stakeholders

Education

National Diploma/National N Diploma in Information Management/Information Technology

Job description

Industry: Electricity, Energy & Water Supply

Job category: IT and Telecommunications

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Position/Task Grade: T12 X1Area of specialization: To co-ordinate and manage information management (IM) customer liaison and ensure agreed service levels are monitored and reportedBusiness Unit: GX Head Office EngineeringLocation: Koeberg Nuclear Power Station, Cape Town

Skills and Competencies Required

Behavioural

• Honesty
• Ability to work under pressure and deadlines

Leadership

• Coaching

Knowledge

• Understanding of business processes
• Application delivery and management processes
• Business operations management
• Infrastructure operations and information management elements

Skill

• Communication and presentation
• Relationship building
• Problem solving
• Influence various levels of management

Key Responsibilities

• Liaise with customers through onsite engagements.
• Implement service level agreements (SLA’s) in the business
• Managing projects in the execution of information technology (IT) solutions.

Qualification(s)

• National Diploma/National N Diploma in Information Management/Information Technology at NQF6 with 240 credits

Related Experience

• 3 years: Experience in IT/IM environment withrelevant business knowledge

Professional registration:

Disclaimer

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Eskom reserves the right not to make an appointment to the posts as advertised. Candidates with disabilities are encouraged to apply for positions.”

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