Office Manager / Sales Administrator - Fourways

Prostaff Holdings; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage stock and customer relations in a dynamic retail environment. This role involves capturing inventory data, handling transactions, and ensuring seamless showroom operations. The ideal candidate will possess strong organizational and communication skills, along with experience in retail or sales administration. Join a vibrant team where your contributions will enhance customer satisfaction and optimize operational efficiency. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this opportunity is perfect for you!

Qualifications

• Previous experience in retail or sales administration is essential.
• Proficiency with IQ retail or similar systems is preferred.

Responsibilities

• Receive and direct storage of new shipments and stock.
• Capture stock onto the in-house system and handle transactions.
• Maintain relationships with customers and suppliers.

Skills

Organizational Skills

Multi-tasking Skills

Communication Skills

Interpersonal Skills

Cash Handling

Education

Diploma in Marketing

Degree in Marketing

Tools

IQ Retail

Inventory Management Systems

Job description

A diploma / degree in a marketing or related field is preferred but not essential.

Previous experience in a retail or sales administration role, preferably in a related field is essential for this role.

Proficiency with IQ retail or similar inventory management systems is preferred.

Strong organizational and multi-tasking skills.

Excellent communication and interpersonal skills.

Ability to handle cash and credit card transactions accurately.

The successful candidate will be responsible for:

1. Receive and direct the storage of new shipments and large amounts of stock.
2. Capture stock onto the in-house system (IQ retail).
3. Replenish stock, including packaging supplies, carpet cleaning equipment, and repair materials.
4. Maintain good relationships with existing customers and suppliers by providing prompt follow-up services.
5. Provide clients with information on product pricing, features, and availability.
6. Handle cash and credit card transactions for purchases.
7. Follow up on customer enquiries, prepare quotations, raise invoices, and follow up on sales and performance after sales.
8. Provide solutions to address and resolve client issues or challenges and secure return business.
9. Arrange collection and delivery for client purchases as well as carpet cleaning.
10. Coordinate courier services for orders placed online for local delivery or out of province.
11. Ensure daily showroom operations are performed seamlessly and efficiently to optimize productivity.
12. Coordinate in-house service requirements for carpet cleaning and restoration to be conducted on-site at customers' properties.

Salary package, including benefits, is highly negotiable depending on experience gained.