Office Manager / Receptionist

Boomerang BPO; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A customer service solutions company in Cape Town is seeking an Office Manager/receptionist to be the first point of contact for customers. The role demands exceptional communication skills and experience in office management. Candidates should possess a high school diploma and 2+ years in a similar position. Proficiency in MS Office and a customer service orientation are essential. This position offers an opportunity to contribute to a team dedicated to excellence in service delivery.

Qualifications

• Minimum 2 years experience in office management, secretarial or receptionist role.
• Excellent English proficiency, neutral accent.
• Ability to work independently with strong self-discipline.

Responsibilities

• First point of contact for customers, ensuring inquiries are addressed promptly.
• Create positive first impressions and resolve issues efficiently.
• Maintain high standard of customer service excellence.

Skills

Communication skills

Organizational skills

Customer service orientation

Multitasking abilities

Education

High school diploma or equivalent

Certification in secretarial / office management

Tools

MS Office (Word, Excel, Outlook)

ZOHO Recruit

Job description

As an Office Manager/receptionist in the BPO sector, you play a pivotal role in the Customer Service sector by being the first point of contact for customers, ensuring their inquiries are addressed promptly and professionally. Your contribution to the company’s success lies in creating positive first impressions, resolving issues efficiently, and maintaining a high standard of customer service excellence. This role requires exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment.


Requirements

Qualifications and Competencies

• High school diploma or equivalent.
• Additional certification in secretarial / office management is a plus.
• Excellent verbal and written communication.
• Proficiency in MS Office (Word, Excel, Outlook).
• Organizational skills and attention to detail.
• Interpersonal Attributes:
• Professional demeanor and appearance.
• Multitasking abilities.
• Customer service orientation.

Experience:

• Min. 2 years previous experience in a office management/secretarial / receptionist role is advantageous.
• Excellent English proficiency with neutral Englilsh accent (Read, Write, Speak)
• Knowledge of recruitment process automation and systems such as ZOHO Recruit (A definite advantageous and preferred).
• Proficiency Microsoft Office i.e. Work, Excel, Powerpoint and reporting
• Ability to lead and take charge - advantageous

Personal Competencies:

• Uphold the ethical standards of the Boomerang Marketing Solutions, SA: Honesty, accountability,respect, integrity, honesty, openness, transparency, responsibility and accountability
• Punctual
• Excellent Interpersonal skills
• Excellent verbal and written communication skills
• Have a high-performance culture and ethics.
• Strong Problem-Solving skills
• Flexible, self-motivated, and proactive
• Absolutely trustworthy with high standards of personal integrity
• Ability to work independently with strong self-discipline (if and when required)
• Ability to work quickly under pressure with attention to detail.
• Strong organizational and planning skills

Other:

• Own vehicle/transport essential
• Reside in the Western Cape
• SA Citizen
• Criminal Clear
• Able to start as soon as possible (advantageous)