Office Manager

Stuff Unlimited; Polokwane; On-site; ZAR 120 000 - 240 000; Full time

Job summary

An established industry player in the food service sector is seeking a dynamic individual to oversee operations at their restaurant. This role involves ensuring quality standards, managing stock, and enhancing customer service levels. You will lead a team to maximize profitability while maintaining compliance with health and safety regulations. If you have a passion for the food industry and possess strong management skills, this opportunity is perfect for you. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on the restaurant's success.

Qualifications

• 3+ years of experience in restaurant and fast-food service.
• Strong management and organizational skills are essential.

Responsibilities

• Oversee overall restaurant operations and ensure quality standards.
• Manage stock control, customer service, and staff performance.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Verbal communication skills

Problem-solving skills

Education

Minimum 3 years related experience

Tools

GAAP knowledge

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant / take-away.
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained.
3. Overseeing and managing stock control, purchasing, and orders.
4. Dealing with customer complaints and maintaining customer service levels of the restaurant / take-away.
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so.
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant / take-away forward.
8. Ensuring compliance with health and safety regulations.
9. Ensure daily opening and closing procedures are conducted at the store.
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store.
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame.
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store.
13. Recruitment and selection – leading, training, and monitoring the performance of the team in the store to increase productivity and profitability.
14. Performance evaluation of staff.

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience.
2. Minimum 3 years related experience required.
3. GAAP experience and knowledge - Advantageous.
4. Management skills.
5. Organizational skills.
6. Customer service and good verbal communication skills.
7. Problem-solving skills.