Office Coordinator

Payroll Professional (Pty) Ltd; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company specializing in payroll services is seeking a Coordinator to serve as the primary contact for clients. The role encompasses client onboarding, relationship management, and scheduling coordination. Ideal candidates will possess strong organizational skills and a proactive problem-solving mindset. Experience with CRM tools like Zoho is preferred.

Qualifications

• Prior experience in client coordination or administrative support preferred.
• Familiarity with Zoho CRM or similar CRM systems is an advantage.

Responsibilities

• Act as primary point of contact for clients during onboarding.
• Manage consultants' schedules and coordinate client communications.
• Oversee tax submission scheduling and compliance management.

Skills

Communication

Organizational Skills

Problem Solving

Attention to Detail

Client Relationship Management

Tools

Zoho CRM

Job description

The Coordinator serves as the first point of contact for clients and plays a crucial role in managing client interactions, consultant schedules, and overall coordination of Payroll Proff's services.

This role requires excellent communication, organizational skills, and a proactive approach to problem-solving.

The Coordinator will work closely with clients, consultants, the Project Manager, and other administrative staff to ensure seamless operations.

Key Responsibilities

Client Onboarding & Relationship Management

Act as the primary point of contact for clients once a case is assigned from Sage.Load new clients onto Zoho CRM and initiate contact.Explain Payroll Proff's terms and conditions, service procedures, and onboarding process.Guide clients through the onboarding process and ensure all necessary documentation is completed.Maintain and develop strong client relationships through consistent communication.

Manage and coordinate consultants' calendars efficiently.Book consultations based on client calls, emails, and deals created on Zoho CRM by consultants.Ensure that meetings and consultations are scheduled in alignment with consultant availability.

SARS Tax Submission Scheduling & Calendar Management

Oversee the booking of all SARS Mid-Year and Year-End Tax Submissions on behalf of consultants.Manage and plan consultant calendars to avoid conflicts and optimize availability.

Financial & Compliance Coordination

Verify that clients with overdue accounts are not scheduled for new consultations.Ensure that clients with outstanding payments settle their accounts via upfront EFT before any work commences.

Weekly Timesheet Reconciliation

Collaborate with the Admin Assistant and Office Manager for weekly timesheet reconciliations.Align on ongoing projects, potential delays, and necessary follow-ups.

General & Ad-Hoc Responsibilities

Adapt to evolving company needs and responsibilities as required.Support internal process improvements and operational efficiency initiatives.Provide administrative support to consultants and management when needed.

Strong problem-solving skills and ability to think proactively.Excellent client relationship management and communication skills.High level of attention to detail and accuracy.Positive attitude, friendly, and approachable demeanor.Ability to work both independently and collaboratively as a team player.Strong organizational and multitasking abilities.Ability to take initiative and manage responsibilities effectively.

Qualifications & Experience

Prior experience in client coordination, scheduling, or administrative support is preferred.Familiarity with Zoho CRM or similar CRM systems is an advantage.