Office Based Account Manager

Puma Energy; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global energy business is seeking an enthusiastic Office Based Account Manager in Johannesburg. This role involves managing client accounts, developing new business opportunities, and ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree and at least 2 years of experience in sales or account management. Strong communication and negotiation skills are essential in this position.

Qualifications

• 2+ years of experience in a sales or account management role.
• Proven track record of meeting or exceeding sales targets.
• Previous Fuel Industry experience preferred.

Responsibilities

• Manage existing client accounts and develop new business opportunities.
• Handle inbound inquiries providing information about products and pricing.
• Monitor RFQ’s and provide feedback to Commercial Managers.

Skills

Communication skills

Negotiation skills

Organizational skills

Proficient in Microsoft Office Suite

Education

Bachelor's degree in Business, Marketing, Sales or related field

Tools

CRM software

Job description

Office Based Account Manager page is loaded

Office Based Account Manager

Apply locations Sandton, South Africa time type Full time posted on Posted 30+ Days Ago job requisition id R-016106

Main Purpose:

We are seeking an enthusiastic and results-driven Office-Based Account Manager to join our sales team. This role is responsible for managing existing client accounts, qualifying and developing new business opportunities, and ensuring customer satisfaction through exceptional service and support. The Role will support Commercial Managers in daily operational requirements. The ideal candidate will possess strong communication skills, a keen understanding of sales processes. To coordinate client attention in the Commercial Fuel area of PUMA ENERGY. Takes care of client’s achievement of budget objectives defined by the Company.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

Account Management: Build and maintain strong, long-lasting relationships with assigned client accounts. Identify, qualify, quantify and develop new customer leads.

Manage accounts of existing Commercial Fuels customers to deliver volume, margin, cost, EBITDA targets of Bulk Fuels in line with local & Global Commercial Fuel Plans.

Sales Support: Handle inbound inquiries from clients and potential customers, providing timely and accurate information about products, services, and pricing.

Support Commercial Managers in handling current customer interactions.

Market Research: Stay updated on industry trends, competitor activities, and customer feedback to provide valuable insights and improve sales strategies.

Monitor RFQ’s and provide feedback to Commercial Managers.

Collaboration: Manage and negotiate contracts, customer account receivables, debits and price/discount execution and investments deals and internal interface with supply & logistic teams, customer service center, finance, marketing, legal.

Assist Commercial Managers with the day to day running of Commercial accounts if and when needed.

Order Processing: Assist clients in placing orders, ensuring smooth delivery and satisfaction.

CRM Management: Maintain accurate and up-to-date records of all customer interactions, sales opportunities, and account details.

Requirements:

Qualification:

• Education: Bachelor’s degree in Business, Marketing, Sales or a related field (preferred).

Experience:

• 2+ years of experience in a sales or account management role (preferably in a B2B/Wholesale environment).
• Proven track record of meeting or exceeding sales targets.
• Experience with CRM software and sales tools
• Previous Fuel Industry experience (preferred).

Skills:

• Excellent verbal and written communication skills.
• Strong negotiation and closing abilities.
• Ability to build rapport and trust with clients.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Competencies:

• Self-motivated, proactive and goal oriented.
• Teamwork attitude and behavior.
• Problem-solving and critical thinking skills.
• Strong negotiation, presentation and communication skills.

Key Relationships and Department Overview:

• Internal: Collaboration with B2B and Wholesale Managers, Lubricants, Credit Supervisor, CSC, Transport, Supply and Marketing Team.
• External: Engagement with customers to build and maintain strong business relationships.

About Us

Puma Energy is a leading global energy business which supplies, stores and distributes petroleum products in 48 countries across six continents. Founded in 1997, Puma Energy has its headquarters in Singapore and Geneva and employs over 8,000 people globally with regional hubs in South Africa, Puerto Rico, Australia and Estonia and have recently setup a Global Delivery Center in Mumbai, India.

Puma Energy has a network of 100 storage terminals, more than 3,000 retail sites, and a presence at over 80 airports. Our mission is to energize communities to help drive growth and prosperity by sustainably serving our customers’ needs in high potential countries around the world