Office Assistant – Real Estate (Ref: 106)

Star Personnel Recruitment (Pty) Ltd; Cape Town; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A leading recruitment agency is looking for a proactive Office Assistant to join their property team in Cape Town. The candidate will be responsible for daily administrative duties, provide support to clients and tenants, handle maintenance processes, and ensure the office runs smoothly. This role requires strong organisational skills and the ability to thrive in a fast-paced environment.

Qualifications

• 1-3 years of administrative experience, preferably in real estate or customer service.
• Strong written and verbal communication skills.
• Ability to handle confidential information professionally.

Responsibilities

• Support daily administrative operations and maintain property listings.
• Assist clients and tenants, coordinate maintenance and property processes.
• Serve as the first point of contact for enquiries and manage scheduling.

Skills

Communication

Time Management

Attention to Detail

Organisational Skills

Education

Matric (Grade 12)

Qualification in Business Administration or Property Management

Tools

MS Office Suite

Rental/Property Management Software

Job description

We are looking for a well-organised and proactive Office Assistant – Real Estate to join our dynamic team in the property and rental industry. The ideal candidate will support daily administrative operations, assist clients and tenants, coordinate maintenance and property processes, and ensure smooth office functioning. This role is perfect for someone who thrives in a fast-paced environment and enjoys engaging with people and details alike.

Key Responsibilities:

• Administrative Support
• Maintain and update property listings and rental management systems.
• Prepare lease agreements, renewals, application packs, and supporting documents.
• Organise and maintain tenant and landlord records, both digital and hard copy.
• Assist with lease terminations, deposits, and handover processes.
• File and archive legal, compliance, and rental documentation.
• Client & Communication Support
• Serve as first point of contact for client, tenant, and contractor enquiries (calls, emails, walk-ins).
• Schedule property viewings and inspections with prospective tenants.
• Manage key registers, handovers, and lock changes.
• Follow up with tenants and landlords on outstanding documentation or queries.
• Finance & Rental Admin
• Process monthly rental payments and generate receipts.
• Assist with capturing utility bills, invoices, and petty cash claims.
• Support credit control by following up on arrears or non-payments.
• Assist the finance team with monthly reporting and rent roll updates.
• Maintenance Coordination
• Log and monitor maintenance requests, ensuring timely resolution.
• Liaise with suppliers, contractors, and tenants regarding access and repairs.
• Track job cards, quotes, invoices and confirm job completion.
• Marketing & Listings
• Upload and update property listings on company website and portals.
• Coordinate property photography and ensure marketing materials are current.
• Support social media listings and promotional activities when needed.

Candidate Requirements:

• Matric (Grade 12) required; a qualification in Business Administration or Property Management is advantageous.
• 1–3 years of administrative experience (preferably in real estate, rentals, or customer service).
• Strong communication and interpersonal skills (written and verbal).
• Highly organised with attention to detail and time management.
• Computer literate (MS Office Suite, rental/property management software is a plus).
• Able to handle confidential information professionally.
• Positive, adaptable and service-driven attitude.

Working Hours:

Monday to Friday: 09h00 – 17h00
Occasional weekend or after-hours availability may be required for urgent tasks or viewings.

Job Features

Job Category Admin, Office Assistant

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