Oem - Automotive Technical Support Administrator

MoToRecuit; Johannesburg; On-site; ZAR 380,000 - 480,000; Full time

Job summary

Join a leading OEM as a Technical Support Administrator in Gauteng! This role involves providing exceptional technical support to dealers, diagnosing vehicle faults, and ensuring effective aftersales service. Ideal candidates will have a Red Seal Trade test and strong analytical skills.

Benefits

Provident Fund

Medical Aid

Qualifications

• Knowledge of FTIR / TAR systems and SDT2 functionality.
• PC Literate.
• Ability to compile and analyze operational processes and reports.

Responsibilities

• Offer expert technical assistance to the dealer network.
• Perform in-depth problem analysis and compile failure reports.
• Support dealers with on-site repairs and maintain administrative records.

Skills

Analytical thinking

Process-improvement

Report-writing

Communication

Team player

Education

Completed a full apprenticeship and recognized Red Seal Trade test

Completed relevant technological courses

Job description

OEM – Aftersales Technical Support Administrator - Gauteng, Northern Suburbs

DriveYourCareerForward with an exciting opportunity as a Technical Support Administrator at a leading OEM!

Our client, a renowned vehicle brand manufacturer, is seeking a proactive Technical Support Administrator to join their team. If you're passionate about providing exceptional technical support and thrive in a dynamic environment, this is the role for you.

As the Technical Support Administrator , you will be responsible for offering expert technical assistance to the dealer network and their aftersales service, performing in-depth problem analysis, compiling detailed failure reports testing warranty-claimed items, and ensuring the effective and timely execution of the TAR process. Your expertise will play a vital role in enhancing dealer operations and ensuring the smooth flow of aftersales support

Remuneration

380K-480K negotiable on experience – Benefits including Provident Fund & Medical Aid

Duties include :

• Diagnose and evaluate faults for OEM and dealer vehicles as needed.
• Perform warranty repairs for dealers when required.
• Maintain accurate and up-to-date administrative records.
• Prepare technical reports and assist panel shops with OEM vehicle repairs.
• Support dealers with on-site repairs to meet deadlines.
• Organize and prepare training sessions for the center.
• Attend local and international training seminars to meet OEM standards.
• Compile reports on technical queries from dealers and customers.
• Provide technical advice and assistance to OEM customer service.
• Analyze failure trends and implement processes to address issues and improve technician skills.
• Upskill technicians through on-the-job training during diagnosis assistance.
• Ensure service materials are updated and available in DCS.
• Coordinate with OEM departments to ensure service materials for new vehicle launches are available.
• Assist with SSQS training and exams as needed.
• Collaborate with district controllers for diagnosis support at dealers and OEM.
• Ensure accurate, cost-effective repairs by diagnosing issues promptly.
• Assist dealers off-site in the most cost-effective manner.
• Monitor and maintain cleanliness and order at OEM and dealer service centers.
• Apply 5S principles (Sorting, Simplifying, Sweeping, Standardizing, Sustaining).

Requirements :

• Completed a full apprenticeship and recognized Red Seal Trade test.
• Completed relevant technological courses.
• Knowledge of FTIR / TAR systems and SDT2 functionality.
• PC Literate
• Strong analytical, process-improvement, and report-writing skills.
• Ability to compile and analyze operational processes and reports.
• Weekly progress reports to be submitted to the manager.
• Analytical thinking, practical orientation, and solid ethics.
• Excellent communication, frustration tolerance, flexibility, and initiative.
• Team player with the ability to work autonomously and self-reliantly.
• Resilience and cultural acceptance.
• Willingness to work overtime and travel at short notice.

If your current experience and skillsets tick majority of the job specification boxes, then :

Feel free to contact Hayley directly on 087265 3364 or send a WhatsApp to 082442 5410 for more information.

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Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.

Driveyourcareerforward

Submission closing date : No later than 30th May 2025

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