NORTCLIFF - PARTS SALES EXECUTIVE

Morgan Motor Group; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A local automotive dealership in Johannesburg is seeking a Parts Sales Executive to drive parts sales and ensure exceptional customer satisfaction. The successful candidate will assist customers in locating spare parts, manage inventory, and follow up with clients to ensure satisfaction with their purchases. Previous experience in parts sales or a related field is preferred.

Qualifications

• Experience in parts sales or automotive industry is preferred.
• Strong understanding of inventory and customer service principles.
• Ability to read and interpret catalogues for parts identification.

Responsibilities

• Meet parts sales targets set by the dealership.
• Assist customers in locating and purchasing spare parts.
• Take and process orders over the phone.

Skills

Customer service

Inventory management

Communication

Job description

Morgan Group Northcliff is looking to appoint a Parts Sales Executive to join the team.

The main purpose of this role is to achieve gross profit as set by the dealership and manufacturer to ensure customer satisfaction.

• Ensure Parts Sales Target are met.
• Assist customers find the spare parts they are looking for.
• Parts invoicing
• Read catalogues to determine new parts on market.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Locate other vendors who have the part if it isn't carried in the dealership.
• Take payment for purchase and dispense change.
• Take inventory of stock and replenish when needed.
• Take orders over the phone.
• Mark and store parts in stockroom according to prearranged system.
• Answer the customers' questions or problems.
• Receive and deliver parts to customers.
• Follow up with the customer to ensure satisfaction on purchase.
• Build and maintain strong relationships with clients, understanding their needs and preferences to provide tailored solutions.