Non - Technical Trainer (Hyundai Head Office)

Hyundai Automotive South Africa; Gauteng; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a Non-Technical Trainer to enhance the skills of employees within the automotive sector. This role involves designing and delivering impactful training programs focused on customer service, sales, and leadership. The ideal candidate will conduct training needs analysis, develop engaging materials, and assess training effectiveness to ensure continuous improvement. Join a dynamic team dedicated to operational excellence and employee development, where your contributions will directly impact the quality of service and performance across the organization.

Qualifications

• Experience in designing and delivering training programs in the automotive industry.
• Strong skills in communication and stakeholder engagement.

Responsibilities

• Design, develop, and deliver non-technical training programs for employees.
• Evaluate training effectiveness and continuously improve content.

Skills

Customer Service

Sales

Leadership

Communication

Compliance

Education

Degree in Education or Training

Certification in Training and Development

Tools

Learning Management System (LMS)

E-learning Development Tools

Job description

A Non-Technical trainer that will provide training, development and assessment services to improve operational quality and turnaround time, through the execution of predefined work objectives as per agreed standard operating procedures.

Job Responsibilities:

1. To design, develop, and deliver non-technical training programs that enhance the skills, knowledge, and competencies of employees within the automotive industry. The role focuses on areas such as customer service, sales, leadership, communication, and compliance.
2. Conduct Training Needs Analysis.
3. Design and Development:
   • Develop training materials, manuals, and e-learning content that align with organizational goals for the Aftersales staff and Managers.
   • Develop e-learning for our LMS.
4. Training Delivery:
   • Facilitate classroom training, workshops, and virtual training sessions.
5. Evaluation and Improvement:
   • Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
   • Continuously improve training content and delivery methods based on evaluation data.
6. Stakeholder Engagement:
   • Build and maintain relationships with internal and external stakeholders.
   • Function as a consultant to managers and employees regarding training and development needs.
7. General housekeeping of the training facilities.
8. Setting up of training rooms and facilities to conduct productive training.